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Manufacturer Prioritizes Application Uptime for On-time Product Delivery
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Discrete Manufacturing
- Maintenance
Use Cases
- Manufacturing System Automation
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The division of a multi-billion-dollar manufacturing company was facing multiple concerns that needed to be addressed for achieving data center transformation. The immediate concern was ongoing issues with a mission-critical manufacturing application used for planning and scheduling materials, resources, and manufacture of their final products. Any delay or downtime with the application could result in delays or missed deliveries impacting revenue and reputation. However, they lacked the visibility necessary to proactively identify degradations in performance and quickly pinpoint the source of the issue. The company was also experiencing continual degraded performance of communications applications hosted in the Microsoft Azure cloud impacting customers and employees based in 200 regional offices. The data center transformation this manufacturer had undergone over the recent years created a void in their visibility into performance across their hybrid cloud network.
About The Customer
The customer is a large division of a multi-billion-dollar manufacturing company that supplies critical components to enterprise and government customers worldwide. With over 40,000 employees, the company provides design, manufacturing, and services delivery. The company has offices and manufacturing facilities around the world and heavily depends on its networked applications and services to meet business objectives and maintain communications with employees, partners, and customers. The company's executives, including IT leaders, drive excellence and empowerment throughout the organization. The CTO office recognized that data center transformation was imperative to support business initiatives. As part of the transformation, they wanted a proactive user-centric application assurance solution that would ensure optimal performance from their critical applications and IT environment and be able to resolve problems quickly.
The Solution
The company chose to update and expand the NETSCOUT solution for proactive monitoring to solve their immediate problems and their digital transformation initiatives. For their data center transformation project, they selected the InfiniStream NG using the COTS-based models to cost-effectively deploy highly scalable instrumentation that matched storage and performance to the high volume, high-speed network they were implementing today. Adding vSTREAMs gave them a collaboration tool in hybrid cloud configurations and allowed them to monitor the communications and instant messaging apps in Microsoft Azure and be prepared to monitor future cloud-based applications. For their critical remote regional offices, the division deployed nGeniusPULSE to monitor network and application availability and performance over ethernet and Wi-Fi connections. They also selected the nGenius Visibility as a Service (nVaaS) solution that leverages the nGeniusONE platform and a team of experts to provide the end-to-end proactive visibility they needed to accomplish their goals.
Operational Impact
Quantitative Benefit
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