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Manufacturer Successfully Migrates to Edge Cloud Architecture with NETSCOUT
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Electronics
- Software
Applicable Functions
- Business Operation
- Discrete Manufacturing
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- Data Science Services
The Challenge
The manufacturer had more than a dozen development centers with varying levels of on-premise data center equipment. The company had deployed a common architecture at the time – hosting most of their core services, like e-mail, unified communications (UC), file sharing, authentication (i.e., Microsoft Active Directory), and customer resource management (CRM) – in the primary data center, with expensive Multi-Protocol Label Switching (MPLS) links supporting remote site access. However, this approach had an expensive total cost of ownership, required high touches to maintain, and needed IT professionals to help troubleshoot. The manufacturer needed greater agility in service changes than this deployment allowed them, and they knew IT transformations offered beneficial approaches with significant advantages. Over time, many of their core services had transitioned to cloud and virtual, including Microsoft Office 365 Software-as-a-Service (SaaS), Cisco WebEx collaboration services, SalesForce.com CRM, and ServiceNow service and support software. These new service rollouts were accessed via Internet links at the company’s remote offices.
About The Customer
This US-based manufacturer of high-tech software has several development centers and dozens of sales offices globally. Their customers, some of the world’s largest, most demanding enterprises, government agencies and service provider organizations, depend on their 24 x 7 x 365 support services for maintaining production deployments of the manufacturer’s equipment. Availability for communicating among and between all these locations is critical, as new product development, sustaining engineering, training, sales & marketing, and customer service & support services are conducted out of many of these offices, and each function depends on immediate collaboration at any given time. Slowdowns or unavailability in voice, video or business data services are simply not an option, which is why they have been a long-time NETSCOUT® customer.
The Solution
The IT staff implemented NETSCOUT solutions for visibility of their critical cloud and SaaS applications to assure both performance and security needs were met with the new architecture. They selected a combination of the following: nGeniusONE Service Assurance platform for real-time application and network performance, leveraging Adaptive Service Intelligence (ASI) technology in InfiniStreamNG (ISNG) software and vSTREAM virtual appliances, nGeniusPULSE is providing insight via nPoint active testing sensors into the IT ecosystem for availability, reliability, and performance of business services across the multi-cloud environment – from wherever users need access, even during off-business hours to get ahead of emerging issues, Arbor Edge Defense (AED) for security protection as the first line of defense against inbound DDOS and Incidents of Compromise as well as the last line by detecting and blocking outbound communications to known bad sites. To gain the most cost-effective and complete visibility into their multi-cloud environment, the IT team architected the following deployment strategy.
Operational Impact
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