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H2O.ai > Case Studies > MarketShare Enhances Its Marketing Analytics Services Using H2O
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MarketShare Enhances Its Marketing Analytics Services Using H2O

Technology Category
  • Analytics & Modeling - Big Data Analytics
  • Analytics & Modeling - Predictive Analytics
Applicable Industries
  • Automotive
  • Retail
  • Telecommunications
Applicable Functions
  • Sales & Marketing
Use Cases
  • Predictive Quality Analytics
  • Predictive Replenishment
Services
  • Data Science Services
The Challenge
Cross-channel attribution, revenue optimization, and forecasting are among the biggest pain points in brand marketing today. Marketing teams need to see a complete picture of their effectiveness but are often limited to partial data in spreadsheets that take months to analyze. As a result, CMOs and analysts often throw darts in the dark when forecasting the outcome of their marketing investments - severely restricting an organization's ability to reach more customers and grow. Organizations are often buried under an avalanche of data, which is often collected on an automated basis, as a byproduct of everyday operations. The process of moving from 'insights' to 'prescriptive action,' as a result, becomes a major challenge.
About The Customer
MarketShare has been studying the challenges of marketing attribution and revenue optimization for more than 10 years. The company has released its industry-leading MarketShare DecisionCloud to help the world's biggest consumer and B2B brands connect raw data to information, knowledge, insight, and ultimately - action. Many of the world's leading enterprise brands ranging from Ford to Intel, Best Buy, Hilton, and MasterCard rely on MarketShare DecisionCloud to connect their marketing investments to revenue. One of the unique value propositions of the company is that it works across the entire marketing department, and all levels of the organization.
The Solution
At the heart of MarketShare's DecisionCloud is a process of real-time modeling. The company relies on H2O's scalable machine learning platform to model its customer data, faster. MarketShare's model development process requires multiple layers. The team uses Hive, Spark, and SQL to process the data and then builds and runs models using H2O. "We run these models on different networks to get them running as quickly as possible," said Ramachandran, SVP and Managing Director, MarketShare. "We started the journey of finding the right solution in 2010. We started off with our own implementation - which is something that a lot of smart software engineers try. After realizing that we needed to pursue another path, we evaluated a number of vendors. We found that H2O was the fastest with its in-memory solution. We found that H2O was 10x faster than anything else out there."
Operational Impact
  • MarketShare's DecisionCloud has evolved from a measurement and optimization tool to a prediction and recommendation platform.
  • The platform helps marketing teams make decisions faster with cross-channel attribution, predictive insight, fast course corrections, and decision support.
Quantitative Benefit
  • H2O was found to be 10x faster than any other solution evaluated by MarketShare.

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