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ProcessMaker > Case Studies > Maury, Donnelly & Parr Inc. Case Study
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Maury, Donnelly & Parr Inc. Case Study

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
  • Business Operation
Use Cases
  • Process Control & Optimization
Services
  • System Integration
The Challenge
Maury, Donnelly and Parr Inc. (MDP), a leading American specialty insurance company, was facing challenges due to its outdated proposal creation processes, manual workflows, and immature software infrastructure. The company was deeply rooted in conducting business with an outdated management suite, which resulted in inefficiencies and frequent human errors. The manual processes involved in coordinating data between conducting analytics, presentations, and preparing briefs were time-consuming and prone to mistakes. The company needed to digitize its processes to continue providing the best possible value for clients and to stay competitive in the market.
About The Customer
Maury, Donnelly and Parr Inc. (MDP) is an American specialty insurance company based in Baltimore, Maryland. The company has been providing customers with solutions for nearly 150 years and takes pride in being the standard when it comes to offering highly customized insurance solutions. MDP is one of the oldest insurance firms in the Mid-Atlantic region and currently operates five offices around the country, serving the needs of thousands of clients. The company holds insurance licenses in 48 states.
The Solution
MDP chose the ProcessMaker platform to organize its internal workflows due to the platform’s comprehensive power. The platform was easy-to-deploy for its non-technical personnel and its intuitive interface, easy-to-build workflow processes, and customization ability allowed MDP’s staff to learn the software quickly. ProcessMaker was tasked with increasing the speed and efficiency of proposal generation, along with enhancing the broker onboarding experience. The digitization of the proposal creation process made it replicable and deployable in a way that was scalable, allowing MDP to create and approve in higher volumes than previously deemed possible.
Operational Impact
  • The ProcessMaker platform empowered MDP to reduce human errors by 75% in proposal generation, protecting the profit margins of its core business and automating processes for easier replication and deployment.
  • The workflow platform also enabled MDP to minimize the time required to produce and invoice a proposal, resulting in a more focused, satisfied customer experience.
  • In terms of staff relations, collaboration and a positive attitude toward more communication has drastically increased over time. The flow of information between people and systems is more effective due to automation.
Quantitative Benefit
  • Proposal production time reduced from 45 minutes to 7-12 minutes
  • Reduced human errors by 75% in proposal generation

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