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Infobip > Case Studies > medGo: Leveraging IoT for Efficient Hospital Staffing
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medGo: Leveraging IoT for Efficient Hospital Staffing

Technology Category
  • Networks & Connectivity - 5G
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
  • Transportation
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Last Mile Delivery
  • Personnel Tracking & Monitoring
The Challenge
medGo, a leading digital recruitment platform for hospitals and clinics in France, faced a significant challenge in ensuring effective communication between hospitals and healthcare workers. The platform was primarily using SMS as a communication channel to notify nurses of new position openings, confirm appointments, and receive availability updates. However, the message delivery rate was only 85-90%, which was insufficient for the platform's needs. This low delivery rate resulted in many hospital positions remaining vacant, healthcare workers missing out on job opportunities, and patients not receiving the necessary care due to the lack of staff.
About The Customer
medGo is a leading digital recruitment platform in France that serves over 700 healthcare institutions. The platform aims to simplify the process of finding and managing replacement nurses for on-call shifts. medGo's services, which are available online, offer a cost-effective alternative to expensive recruitment agencies. By saving time and money for management and hospital administration staff, medGo helps healthcare institutions retain trusted contractors. The platform's primary communication channel with healthcare workers is SMS, which is used to notify nurses of new position openings, confirm appointments, and receive availability updates.
The Solution
To address this challenge, medGo decided to implement Infobip’s 2-Way SMS messaging solution. The goal was to achieve a 95% or higher SMS message delivery rate to ensure that more hospital positions were filled by healthcare workers. Infobip’s solution was chosen due to its global reach, reliable delivery rates, and experience with clients in the healthcare industry. Infobip’s message delivery optimization capabilities ensured that medGo’s messages were superior in performance and reliability. This solution allowed medGo to send 230,000 SMS messages every month, reaching more staff to fill vacant positions.
Operational Impact
  • The implementation of Infobip’s 2-Way SMS messaging solution significantly improved medGo's operational efficiency. The increased message delivery rate ensured that more hospital positions were filled, reducing vacancies and ensuring that patients received the necessary care. The solution also enabled medGo to reach more healthcare workers, providing them with more job opportunities. The success of this implementation has led medGo to plan for expansion into other countries, continuing their partnership with Infobip. They also plan to introduce other communication channels, like chat apps, to improve customer experience and increase reach.
Quantitative Benefit
  • medGo was able to send 230,000 SMS messages every month.
  • The message delivery rate increased from 85-90% to 98-99%.
  • There was a 15% increase in the booking of replacement staff for hospitals.

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