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NETSCOUT > Case Studies > Meeting CIO Requirements for Enhanced eBanking Visibility and Security
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Meeting CIO Requirements for Enhanced eBanking Visibility and Security

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Cybersecurity
  • Fleet Management
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
The Asian financial services leader was facing several challenges associated with ongoing data center operations and digital transformations. The CIO was concerned about improving visibility, security, and real-time monitoring of Internet and Mobile eBanking applications that were increasingly used by millions of customers for their transactions. The bank was also planning to migrate certain on-premises data center operations and application workloads to a private cloud environment. The CIO wanted to maximize metadata-based analytics to improve Network Operations (NetOps) and Security Operations (SecOps) productivity and collaboration. The existing vendor tools for network performance monitoring and packet broker functionality were neither integrated, nor equipped to support the CIO’s nearterm initiatives.
About The Customer
The customer is an Asian financial services leader that has achieved global recognition for their retail, corporate, and investment banking products. The company's executive leadership has adopted digital financial technology (fintech) innovations to enhance their business operations efficiency, reduce risk, ease regulatory evidentiary compliance, and expand eBanking offerings to their millions of customers during the global pandemic. The company's Chief Information Officer (CIO) had several top-of-mind concerns associated with ongoing data center operations and digital transformations.
The Solution
The bank transitioned to an integrated NETSCOUT solution that leveraged the nGeniusONE® Service Assurance platform, NETSCOUT® Certified InfiniStreamNG® Software appliances, and nGenius® Packet Flow Operating System (PFOS) for Certified 5000 Series Packet Flow Switch. The nGeniusONE® Service Assurance platform provided real-time “single pane of glass” views into application, network, and business services delivery across the data center and private cloud environments necessary for proactive management of user experience quality, as well as executive-level reporting, troubleshooting, and trend analysis. The NETSCOUT Certified InfiniStreamNG (ISNG) software appliances were deployed at two data centers to support 40GB network speeds. The ISNG appliances used patented Adaptive Service Intelligence® (ASI) technology to generate the NETSCOUT smart data required for continuous and uniform visibility across the bank’s on-premises data center and private cloud environments.
Operational Impact
  • The bank was able to keep pace with their increased eBanking business, while assuring high-quality end-user experience for customers relying on secure, successful transactions from their Web browsers and mobile devices.
  • The bank achieved increased organizational collaboration between NetOps and SecOps, which maximized relevance of production-level nGeniusONE analysis and NETSCOUT smart visibility across the bank’s IT Operations environment.
  • The bank optimized expense controls and increased IT efficiencies by moving to a single-vendor solution that met emerging NetOps and SecOps requirements.

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