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MercadoLibre's Journey to Democratize Business Intelligence with Certified Data and Self-Service
Technology Category
- Networks & Connectivity - NFC
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Virtual Training
Services
- Training
The Challenge
MercadoLibre, the largest online commerce and payment ecosystem in Latin America, faced the challenge of democratizing information across the company. The company wanted to provide its employees with easy access to data and enable them to run queries independently, without the need for constant IT involvement. However, this posed a risk of losing data governance, as analysts were given complete independence to use tools like Tableau. The company needed a solution that would allow controlled freedom, ensuring that employees could access the right information and data, while maintaining data governance.
About The Customer
MercadoLibre is the most popular ecommerce site in Latin America and the largest online commerce and payment ecosystem in the region. The company operates in 19 countries and is a market leader in each of the major countries where it is present. MercadoLibre has over 7,000 employees and its ecosystem includes a marketplace, a payment gateway called Mercado Pago, and a delivery unit called Mercado Envios. The company's goal is to democratize ecommerce and payments across Latin America, and it aims to achieve this by democratizing information across the company.
The Solution
MercadoLibre adopted Alation, a user-friendly tool that not only provides easy access to data but also facilitates collaboration. Alation allows users to run queries, share them, and share insights obtained, thereby improving the company's knowledge base. It also helps in maintaining data governance, which was a concern when analysts were given complete independence. Alation enables users to identify which data and queries are certified by the BI team, ensuring that they access the right information. The company also implemented a key user program, where analysts passionate about data were trained in all the tools used by the business units. These key users act as a nexus between the BI team and the business units, spreading their knowledge in their areas.
Operational Impact
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