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Midwest Freight Systems Enhances Real-Time Communication with RingCentral Glip
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
- Networks & Connectivity - 5G
Applicable Industries
- Buildings
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Driver Performance Monitoring
- Personnel Tracking & Monitoring
The Challenge
Midwest Freight Systems, a trucking and logistics company, was facing challenges in maintaining efficient communication and collaboration among its employees spread across different locations. The company, with its headquarters in Warren, Michigan, and operations in Bosnia and the Philippines, was struggling with its existing online chat room product. The software was inefficient in notifying users about new messages and supporting long-running conversations. Messages would disappear every couple of weeks, causing significant communication gaps. The chat room alone was not sufficient to support close collaboration between employees, whether they were in the same office or on opposite sides of the world. The company was in dire need of a solution that could streamline communication and collaboration, making it more efficient and effective.
About The Customer
Midwest Freight Systems is a mid-sized trucking and logistics company with about 300 employees. The company has 250 trucks and 700 trailers, plus its own third-party logistics service and a truck repair division. The company handles shipments within the US and Canada, but its operations extend beyond these borders. It has built its business partly on the strength of an offshore operation in Bosnia that takes the lead on bidding for contracts. Midwest Freight also has a customer service call center in the Philippines. The company's headquarters is an 180,000 square foot facility in Warren, Michigan, with more than 16 acres of secured parking.
The Solution
Midwest Freight Systems adopted RingCentral Glip, a unified team collaboration workspace, as part of their RingCentral Office subscription. This platform allowed the company's staff to communicate better while spending less time on the phone. The platform's messaging feature made the business run more smoothly, and when a phone call was required, that option was just a click away. The company also used RingCentral Glip for task management, which allowed them to organize work more efficiently. The online workspace was organized into Glip Teams, separating communication and collaboration by business function. This helped in avoiding confusion and duplicate work. The company also started using Glip Tasks for organizing and assigning work, making it clear who was responsible for getting the work done and when it must be completed.
Operational Impact
Quantitative Benefit
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