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Missouri DSS Standardizes on WebFOCUS
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
The Challenge
The Missouri Department of Social Services (DSS) coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. Approving and coordinating these public services to millions of recipients is a massive information-management challenge. To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS).
About The Customer
The Missouri Department of Social Services (DSS) is a government organization based in Jefferson City, Missouri. The department provides public assistance programs that benefit more than 1 million citizens. The department coordinates a variety of programs to keep families together, prevent abuse and neglect, and encourage self-sufficiency. The department provides public assistance to children and their parents, access to health care, and specialized assistance to troubled youth, among other services. It has an annual budget of $6.2 billion and employs approximately 8,800 people. The department is tasked with approving and coordinating these public services to millions of recipients, which is a massive information-management challenge.
The Solution
To simplify the job, Missouri DSS has been using software from Information Builders for nearly a decade. In 1995, IT pros installed FOCUS on the department’s mainframe computer and began teaching power users to create ad hoc reports. In 1997, they deployed data integration software from iWay Software to help PC users access mainframe data stores. But the real breakthrough came in 1999 when the Department of Social Services adopted WebFOCUS as the end-user reporting tool for its Family Assistance Management Information System (FAMIS). Today, thousands of DSS users rely on WebFOCUS applications to create hundreds of different kinds of reports. The WebFOCUS Managed Reporting Environment fits the department's requirements perfectly. It enables basic parameterized reporting for end users and advanced ad hoc reporting for power users, with support for different levels of access. WebFOCUS can interface with the department's RACF security infrastructure, which means they can address many of their reporting requirements without having to build new information systems from scratch.
Operational Impact
Quantitative Benefit
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