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Money Safe: Enhancing ATM Security and Reliability with IoT
Technology Category
- Networks & Connectivity - Routers & Bridges
- Robots - Wheeled Robots
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Autonomous Transport Systems
- Vehicle-to-Infrastructure
Services
- System Integration
The Challenge
Euronet, Poland’s leading provider of electronic payment and transaction processing solutions, faced a significant challenge in ensuring the security and reliability of its vast network of ATMs. The company, which processed over 1.5 billion transactions in 2009 and posted annual revenues of more than $1 billion, owns over 4,000 ATMs and manages over 20 percent of all ATMs in Poland. The challenge was to provide customers with a safe transfer of financial details and the ability to withdraw cash at any time. The company needed a wireless technology that would provide a safe, reliable, and easy-to-install solution for its ATM network. The stakes were high, as a single day of downtime for a single ATM could result in 50 unhappy customers and up to $75 in lost revenue. For Euronet, with its 4,000 ATMs, a full day of outages could result in $300,000 in lost revenue.
About The Customer
Euronet is Poland’s leading provider of electronic payment and transaction processing solutions for financial institutions, retailers, service providers, and individual consumers. In 2009, the company processed over 1.5 billion transactions and posted annual revenues of more than $1 billion. The company employs over 2,700 people in 28 countries, making it a truly global player in the electronic fund transfer (EFT), prepaid, and money transfer industries. In Poland, Euronet owns over 4,000 ATMs and manages over 20 percent of all ATMs, making it a significant player in the country's financial sector.
The Solution
Euronet turned to Digi International for a solution, specifically the Digi TransPort® GSM/cellular routers for installation in each ATM. These devices use GPRS, EDGE, UMTS, and HSPA mobile standards to securely transmit data over long distances across the existing mobile GSM/cellular network. This solution offered a number of advantages over competitor equipment. The Digi routers provided a high-quality, reliable connection, with a dual-network router that could automatically switch networks to maintain an uninterrupted flow of data. The routers also enabled secure channels for transmitting VPN data on the GSM operator's public network between each ATM and the back-office management system. Additionally, installing the Digi router in each ATM was simpler and more cost-effective than setting up complex satellite aerials and related hardware. The routers also offered greater bit-rates than previous solutions.
Operational Impact
Quantitative Benefit
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