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MSP BlueBridge Networks Lands New Business with SaaS Monitoring Added to Its Arsenal
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
The Challenge
BlueBridge Networks, an Ohio-based datacenter and cloud managed service provider (MSP), was facing the challenge of monitoring complex, hybrid environments. Each of their customer environments included a unique array of equipment from several vendors. As a datacenter and cloud provider, they needed a monitoring solution that could cover both cloud-based as well as on-premises systems. Prior to adopting LogicMonitor, BlueBridge relied on several monitoring tools to cover the spectrum of monitoring needs. This came with considerable downsides. Each monitoring tool had its own user interface that had to be accessed separately, and data could not be easily consolidated or shared between monitoring systems. In addition, maintaining the monitoring systems was nearly a full time job as devices were added and removed and thresholds modified and updated.
About The Customer
BlueBridge Networks is an Ohio-based datacenter and cloud managed service provider (MSP) serving customers with a range of IT services focused around helping businesses make the most of the cloud. BlueBridge helps its customers migrate to the cloud and offers virtual datacenter services, backup, replication and disaster recovery in addition to traditional data center services, including colocation and hosting. The company is committed to providing top-notch services to its clients, and as such, it is always on the lookout for innovative solutions that can enhance its service delivery.
The Solution
BlueBridge CTO, Roger Mitan, introduced LogicMonitor to the team in 2014 with a plan to bring a tried and tested monitoring model to BlueBridge. LogicMonitor is a SaaS-based performance monitoring platform for Enterprise IT. It offers out-of-the-box coverage for thousands of technologies, making it easy to gain granular visibility into infrastructure and application performance. LogicMonitor’s automated device discovery, preconfigured alert thresholds, and rich, customizable dashboards, come together to give IT teams the speed, flexibility, and actionable insights required to succeed in today’s competitive markets. By unifying monitoring into a single tool, BlueBridge freed its technical staff from the tedious and inefficient tasks of maintaining multiple monitoring tools.
Operational Impact
Quantitative Benefit
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