Mtrex Networks Leverages Cisco Jasper for Global IoT Connectivity

Technology Category

Application Infrastructure & Middleware - API Integration & Management
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Software
Telecommunications

Applicable Functions

Business Operation
Field Services

Use Cases

Fleet Management
Predictive Maintenance
Remote Asset Management

Services

Software Design & Engineering Services
System Integration

The Challenge

Prior to implementing Control Center, Mtrex relied on network operators to manually distribute devices and manage connectivity—a complex and time-consuming process for both Mtrex and its partners. The company needed a solution that would act as a single layer to manage connectivity across devices, multiple data centers, and various partners’ wireless networks. This manual process was not only inefficient but also led to delays and increased operational costs. Mtrex recognized the need for a more streamlined and automated approach to manage their growing customer base and the increasing complexity of IoT deployments.

About The Customer

Mtrex Networks is a global provider of secure, reliable wireless connectivity solutions and managed services for businesses. The company operates in nearly every country worldwide, offering a comprehensive set of products and services to a diverse customer base. Mtrex specializes in helping its customers deploy and manage their IoT applications and remote devices. With a focus on delivering high-quality connectivity solutions, Mtrex has built a robust infrastructure to support its operations. The company partners with global network operators to ensure seamless connectivity and has a strong emphasis on customer satisfaction and operational efficiency.

The Solution

Mtrex adopted the Cisco Jasper Control Center platform to streamline and automate the management of their IoT connectivity solutions. By integrating Control Center, Mtrex was able to provide a single platform for connecting its solutions to wireless networks, making it easier and more cost-effective for customers to deploy and manage their IoT applications and remote devices. The platform also enabled self-service diagnostics and troubleshooting, allowing customers to monitor their own devices and resolve issues independently. This significantly reduced the volume of support calls to Mtrex's call center. Additionally, Control Center accelerated the provisioning and administrative processes, enabling Mtrex to provision devices more than 60 times faster and avoid overage charges with real-time cost controls. The flexibility of the platform allowed Mtrex to offer tailored services to customers in multiple industries, supporting various business models while keeping costs under control.

Operational Impact

The volume of support calls to Mtrex's call center dropped by at least 50% due to the self-service diagnostics and troubleshooting capabilities provided by Control Center.
Mtrex can now provision devices more than 60 times faster than before, significantly improving operational efficiency.
The flexibility of the Control Center platform allows Mtrex to offer tailored services to customers in multiple industries, supporting various business models while keeping costs under control.

Quantitative Benefit