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Multi-national Oil and Gas Company Relies on NETSCOUT for Application Service Performance
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Infrastructure as a Service (IaaS) - Hybrid Cloud
- Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries
- Oil & Gas
Applicable Functions
- Business Operation
- Discrete Manufacturing
Use Cases
- Predictive Maintenance
- Process Control & Optimization
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
The multinational oil and gas company was under significant pressure to do more with a reduced budget. The company recognized the vital role the IT organization must play in helping to improve the business and deliver business projects on time. The chief information officer (CIO) and IT identified several-dozen key corporate applications that were deemed instrumental for delivering value to the business. Some of these applications were manufacturing, tax, and international finance services used globally across the company. Many were custom applications, web-based services, and/or relied on SAP and Citrix services for operation. In order to ensure these key application services were available around the clock and around the world, IT needed greater visibility into their virtualized private data centers that hosted them. Any delays or outages in these critical services would be harmful to various business units.
About The Customer
The customer is a century-old, multinational oil and gas company. It is a major Fortune 500 company with more than $1 billion in annual revenue. With thousands of employees working around the globe, this company is one of the largest integrated refiners, marketers of petroleum products, and chemical manufacturers in the world, producing essential commodities that include fuels, lubricants, and specialty chemical products. The complex design of multiple data centers, countless interconnected manufacturing & research facilities makes their enterprise network a critical part of the company’s day-to-day operation and business success.
The Solution
To mitigate its application performance and service assurance issues, the oil and gas company turned to long-time partner, NETSCOUT, whose solutions were already being utilized across the organization’s private network. vSCOUT software-based instrumentation was selected by the application operations group and deployed across the company’s virtualized environment on front-end, middleware, database and application servers, and in their Web, Citrix, and SAP servers. The vSCOUT software complements existing Adaptive Service Intelligence™ (ASI)-based InfiniStream® hardware and software instrumentation to provide the same level of visibility within virtualized infrastructures. The more than 100 vSCOUT’s strategically implemented on critically important servers across the company’s virtualized environment, was a cost-effective extension of the existing nGeniusONE® platform and InfiniStream appliances already in use by the IT organization.
Operational Impact
Quantitative Benefit
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