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Case Studies > MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

MySherpa Leverages Continuum’s NOC and Fully-Managed Continuity247 Platform to Deliver Powerful Data Backup and Business Continuity Services

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
  • Finance & Insurance
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
  • Training
The Challenge
MySherpa faced the challenge of delivering effective data backup and business continuity services to clients in various data-driven industries such as healthcare, legal, and financial services. The company needed a robust solution that could ensure data integrity and minimize downtime for their clients. Additionally, MySherpa required a platform that could reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.
About The Customer
MySherpa is a Delaware-based provider of managed IT, cloud, data protection, and other technology services. Founded in 2001 by Greg Gurev, the company serves small- to medium-sized businesses in the Greater Philadelphia market. MySherpa supports a variety of unique verticals, including healthcare, legal, and financial services. The company aims to help clients achieve peak performance by understanding their specific technology needs and delivering customized support. MySherpa proactively plans for potential issues and takes ownership of problems, allowing clients to focus on their core business activities.
The Solution
MySherpa adopted Continuum’s Continuity247 platform, a fully-managed backup and disaster recovery (BDR) solution. Continuity247 combines a powerful feature set with direct support from Continuum’s Network Operations Center (NOC) technicians, who handle day-to-day monitoring, management, and troubleshooting of client backups. The platform's TruVerify technology provides video verification to confirm the integrity of recovery points, simplifying troubleshooting and offering tangible proof of service quality. MySherpa also leverages Continuum’s Tech Advantage program to upgrade existing clients to Continuity247, minimizing downtime by completing migrations after hours or on weekends.
Operational Impact
  • Continuity247 has enabled MySherpa to reallocate internal resources from routine backup verification and troubleshooting to more value-driven tasks.
  • The platform's TruVerify technology provides video verification, offering tangible proof of service quality and simplifying troubleshooting.
  • Continuum’s NOC technicians provide hands-on support, minimizing the time MySherpa’s staff spends managing the platform.
Quantitative Benefit
  • Continuum’s NOC technicians provide support from a team of over 700 professionals.
  • MySherpa spends only two to three hours setting up new clients on Continuity247, with the NOC handling the rest.

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