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eMaint > Case Studies > NARENCO Enhances MRO Visibility and Fuels Growth with eMaint

NARENCO Enhances MRO Visibility and Fuels Growth with eMaint

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)
Robots - Wheeled Robots

Applicable Industries

Equipment & Machinery
Renewable Energy

Applicable Functions

Maintenance
Warehouse & Inventory Management

Use Cases

Real-Time Location System (RTLS)
Track & Trace of Assets

Services

System Integration

The Challenge

NARENCO, a renewable energy corporation, designs, develops, builds, and operates utility-scale solar installations. They manage over 4,000 assets installed at 36 customer sites. However, their previous computerized maintenance management system (CMMS) was too restrictive and could not adapt to their needs. This led to resistance from their technicians who had already experienced a failure with the previous system. Another challenge was the complexity and uniqueness of their maintenance operations. NARENCO operates and maintains 36 solar sites, but does not own all of them. This presented complexities in terms of contracts, reporting, inventory, and more. Therefore, they needed a highly configurable CMMS that could meet their unique needs.

About The Customer

Founded in 2009, NARENCO is a renewable energy corporation that designs, develops, builds, and operates utility-scale solar installations. Their solar farms range from around 60 to 650 acres and produce as much as 70 megawatts of power per site. NARENCO oversees every phase of each solar project—from site development to operations and maintenance. They manage over 4,000 assets installed at 36 customer sites. NARENCO's maintenance, reliability, and operations teams rely heavily on computerized maintenance management system (CMMS) software.

The Solution

NARENCO switched to eMaint, a highly configurable CMMS that offered the perfect balance of out-of-the-box capability and a high level of customizability. The implementation process began in October 2021 with the goal of rolling it out to their team in December. The team used a variety of tools and resources, including eMaint University, eMaint’s customer success portal, and ongoing in-house trainings, to prepare and train their staff throughout the implementation. The implementation allowed NARENCO to start using eMaint right away, while also customizing the platform to their needs. eMaint’s mobile CMMS features were also a crucial benefit for NARENCO, allowing their technicians to complete tasks, do work order charges, add documents, update notes, and more—from anywhere.

Operational Impact

Since the implementation of eMaint, NARENCO has been able to extract granular data and insights into installed equipment. This new level of visibility has made activities easier for the NARENCO team—from customer reporting to warranty claims. The team can easily track and communicate to their customers which preventive maintenance tasks were done in a particular month, what corrective actions were taken, whether there are any unresolved issues, or if there are trends that require attention. eMaint’s mobile CMMS features have also been a crucial benefit for NARENCO. Technicians can update their work orders in real time with accurate information even without connectivity. This has led to more new projects with their customers and has contributed to NARENCO's growth.

Quantitative Benefit

NARENCO completed more than 5,500 preventive maintenance tasks and nearly 2,000 corrective work orders in 2022.
NARENCO hit 95 percent of their noncovered service invoicing (NCS) goal in the first six months.
With eMaint, NARENCO can manage thousands of assets across 36 remote customer sites.