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National Joint-Stock Commercial Bank Improved Business Service Availability with nGeniusONE
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Cybersecurity & Privacy - Network Security
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
- Predictive Maintenance
Services
- System Integration
- Testing & Certification
The Challenge
The bank’s biggest challenge was a lack of visibility into critical business applications and services, at the network and application level. The NetOps team was responsible for monitoring hundreds of virtual links, but had no alarming set up to let them know if one of those links had an issue. They had hundreds of business applications they were responsible for, but no proactive application performance monitoring or alerting. Many of these business applications were critical for revenue generation or customer retention, some used to interconnect with third party payment processors or other execution of financial transactions. User experience suffered when these applications experienced degraded performance and IT was left unaware until end users complained. Security was also a concern to the bank, as they strived to find ways to identify unauthorized attempts to access the network.
About The Customer
This joint-stock commercial bank supports a nationwide network of over a thousand branches and outlets in over a hundred cities across the country it operates in. With more than 25 million customers and revenue exceeding $50 billion, a focus on continuous improvement and innovation has clearly been a recipe for success. As a business that depends on the successful and accurate processing of millions of financial transactions daily, service assurance is of great importance to this organization.
The Solution
The NetOps team deployed COTS-based InfiniStreamNG software on NETSCOUT certified appliances to provide cost-effective end-to-end visibility into their production environment. vSCOUT virtual appliances were deployed at “honeypots” to attract and collect unauthorized traffic attempting the access business services and forward the traffic on for deeper analysis. The smart data generated by these data sources is converted into smarter analytics by the nGenius Service Assurance platform. Extracted from rich wire data, these analytics are displayed in dozens of custom service dashboards, showing at-a-glance-views into hundreds of critical business applications and services. Alerts are configured to proactively notify the NetOps teams when a service is starting to degrade. This allows them to jump into action and proactively resolve the issue before it becomes customer affecting.
Operational Impact
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