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Neste's Transformation: Halving Invoicing Lead Time with Celonis EMS
Technology Category
- Sensors - Flow Meters
- Sensors - Liquid Detection Sensors
Applicable Industries
- Oil & Gas
- Utilities
Use Cases
- Time Sensitive Networking
- Track & Trace of Assets
The Challenge
Neste, the world’s largest producer of renewable diesel and sustainable aviation fuel, was facing a significant challenge with slow invoicing lead times in their Order-to-Cash process. Operating at a large scale with multiple sales divisions, a complex logistics chain, and a broad range of solutions, it was difficult for Neste to identify inefficiencies in their operations. The lack of end-to-end visibility and real-time monitoring of the business process was a major issue. The slow invoicing lead times were not only affecting their cash flow but also impacting the customer experience, as customers had complained about the delays. The challenge was to find a solution that could provide real-time visibility into the end-to-end business process and help identify the key factors negatively impacting Neste’s invoicing lead times.
About The Customer
Neste is the world’s largest producer of renewable diesel and sustainable aviation fuel, helping enterprises create a brighter, smarter future. The company operates at a large scale with multiple sales divisions, a complex logistics chain, and a broad range of solutions. Neste is committed to sustainability and uses technology as a key driver of positive transformation. The company aims to support its customers in reaching their sustainability goals by introducing intelligent business processes. One of the top issues Neste was facing was slow invoicing lead times in their Order-to-Cash process, which was impacting their cash flow and customer experience.
The Solution
Neste turned to Celonis EMS, particularly its Visual and Daily Management capabilities, to address their invoicing lead time issue. The first step was to identify process bottlenecks. Using Celonis, Neste gained the visibility needed to identify the key factors negatively impacting their invoicing lead times. The second step was to identify and rally behind the right KPIs. Neste used the Celonis platform to create performance dashboards that helped them visualize their order-to-cash process and measure performance in real time. They identified critical KPIs including ticketing lead times, invoicing lead times, and customer cancellation invoices. These KPIs were used to set half-yearly targets, which were shared across every team involved in the order-to-cash process. The third step was to use daily management features to keep every team on track. Neste used the daily management features of the Celonis EMS to structure twice-weekly meetings and keep every team on track. The platform’s ticketing and invoicing due lists were used to prepare tasks before each meeting, enabling the team to review any pending tasks, see the actions needed, and communicate with the relevant stakeholder to get the process back on track.
Operational Impact
Quantitative Benefit
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