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NETSCOUT Helps North American Financial Services Institution Transform Technology and Customer Experience
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Remote Collaboration
- Service Parts Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The financial institution was undergoing a multi-year digital transformation project aimed at revolutionizing how services are delivered to their end users. This included moving some of their infrastructure services to Cologix and Equinix for hosting some of their data center and infrastructure needs. They also selected VMware as part of their virtualization strategy, making deployment of new, customer-benefiting applications and services faster and more agile. Software-as-a-Service solutions, such as Microsoft’s SKYPE for Business for voice communications have been part of this evolution as well. As part of this project, activities such as capacity planning and performance monitoring were being insourced from third party vendors and taken over by the NetOps team. The need for accurate, end-to-end visibility to support service assurance became a priority to meet these needs. This was deemed an essential part of a successful migration given the increased complexity of a multi-cloud environment.
About The Customer
The customer is a major financial services institution, one of the largest of its type in North America. They have over 40,000 employees operating across hundreds of branch offices and thousands of ATMs to serve more than five million members and clients throughout the region. In addition to personal and business retail banking, this organization also has subsidiaries offering products and services related to life and health insurance, property and casualty insurance, real estate, wealth management, and brokerage, among others. Recently they have embarked on a major digital transformation project, which necessitated a renewed focus on end-to-end visibility across their environment, on premises and in the cloud.
The Solution
To address these challenges, this organization turned to NETSCOUT®. The NetOps team deployed the nGeniusONE Service Assurance platform, along with InfiniStreamNG appliances, vSTREAM virtual appliances, and NSX Edition of vSTREAM as data sources. The nGenius 5000 Series packet flow switch was deployed to provide access to packet data for on-demand visibility throughout the datacenter for the InfiniStreamNG appliances and other monitoring tools. The InfiniStreamNG software and hardware appliances were deployed strategically in the datacenter and other locations, such as co-location facilities hosting cloud gateways. The NSX Edition of vSTREAM virtual appliance is being used to provide east-west visibility into VMware NSX environments in a software defined datacenter. This visibility at the virtualization layer enables NetOps to target critical applications as they are being migrated into the environment, to ensure consistent performance before and after the move.
Operational Impact
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