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RingCentral > Case Studies > New York Genome Center Enhances Communication with RingCentral

New York Genome Center Enhances Communication with RingCentral

Technology Category

Networks & Connectivity - 5G
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Buildings
Telecommunications

Applicable Functions

Facility Management
Product Research & Development

Use Cases

Inventory Management
Personnel Tracking & Monitoring

Services

System Integration
Testing & Certification

The Challenge

The New York Genome Center (NYGC), a non-profit organization dedicated to genomic research, faced a significant challenge in connecting its employees across multiple locations. With operational sites and remote employees spread across the US, the organization struggled with maintaining effective communication lines. The employees were using their personal cell phone numbers for work calls, leading to confusion for outside callers who were unsure of which number to dial to reach a specific department. Furthermore, the employees were unable to transfer calls to other staff members. The organization, devoted to helping people, was in dire need of a solution to streamline its communication process.

About The Customer

The New York Genome Center (NYGC) is a non-profit organization dedicated to genomic research. Founded in August 2010, the organization is based in New York, NY, and has over 35 employees. NYGC's mission is to unravel the complex science of understanding DNA and how it can save lives. The organization is involved in groundbreaking research, such as the development of a new noninvasive test using whole-genome sequencing of blood plasma to detect DNA changes that signal the existence of cancer tumors. This application of genomic data could potentially be used for early cancer detection in the future. NYGC has been a RingCentral customer since April 2012.

The Solution

RingCentral provided NYGC with a scalable, easy-to-use phone system that could be used across multiple devices. The organization was set up with a hosted toll-free number, allowing employees to make and receive calls anywhere using their office or mobile phones and a business ID. This solution also enabled complete call management from any PC, without the need for IT involvement or extensive setup. As NYGC grew, the cloud-based phone system easily connected all its people and operating sites, only requiring high-speed internet. The system also offered simple management to customize users, departments, and call handling rules. This solution provided NYGC with a reliable and flexible communication system that could adapt to its growing needs.

Operational Impact

The implementation of RingCentral's phone system resulted in reliable and flexible communication for NYGC. The system was truly plug-and-play, providing assistance every step of the way, from equipment purchasing and configurations to other setup questions. The system's flexibility was particularly evident during Hurricane Sandy when NYGC's pilot test lab and other facilities were shut down. Despite the storm, the email and cloud-based phone system remained operational, allowing the organization to forward calls to non-affected areas and maintain open lines of communication. The mobile app for checking voicemail and the ability to read voicemail in the email program were also appreciated features. RingCentral's solution effectively brought phone technology into the computer, where most of the organization's work is done.