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NETSCOUT > Case Studies > nGeniusONE Pinpoints Slowdown in Student Services Across Campuses
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nGeniusONE Pinpoints Slowdown in Student Services Across Campuses

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Education
Services
  • System Integration
The Challenge
The university was experiencing slow responsiveness in its application services, affecting email and other collaborative tools used by students and faculty. These tools were essential for class registration, accessing schedules, turning in assignments, disseminating messages and emergency notifications, as well as making tuition payments and conducting recruitment. The complexity of the network, spanning multiple campuses, left IT uncertain about the source of the problem. Without much needed intelligence and traffic insights, the IT team was unable to determine if the issue was in the campus networks, the WAN MPLS links or the services hosted at the main data center.
About The Customer
The customer is a northeast state university with more than 15,000 graduate and undergraduate students participating in over 200 degree programs. It is part of a state university system that enrolls more than 30,000 students across several campuses throughout the state. The university prides itself on being student-oriented and heavily relies on online applications for communications, teaching tools, and administrative functions.
The Solution
The IT team turned to NETSCOUT® for a solution. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology and InfiniStream® appliances were strategically deployed to monitor links between the data center at the main campus and at the campuses of the sister universities. The nGeniusONE solution rapidly identified the issue, providing IT with critical intelligence and insights into network and application performance. IT was able to monitor network resources, high speed links, and enabling services (DNS) to ensure availability for email and web surfing for students. With nGeniusONE, IT also tracks specific student/faculty applications used for communications and class assignments – assuring a high-quality user experience.
Operational Impact
  • nGeniusONE provides a homogenous system for shared visibility and rapid troubleshooting across the sister campuses.
  • nGeniusONE is offering a shared dashboard with system-wide, network performance statistics and key performance metrics on application services impacting students.
  • Efficient deployment of nGeniusONE server at host with InfiniStream appliances strategically deployed at sister campuses. Cost effective for their IT needs.

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