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Oil company makes it easy for its mechanics & trucking supervisors
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Oil & Gas
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Fleet Management
- Remote Asset Management
Services
- Software Design & Engineering Services
The Challenge
Blueknight Energy Partners, a company that provides midstream services for energy commodities, had a challenge. They had Microsoft CRM already loaded, but they needed to make it mobile. The company employs mechanics working on its transportation trucks in garages all over the United States and trucking supervisors that oversee the transportation of oil from point A to point B. Both groups needed to transform their work systems into a digital form. The mechanics needed a system that could capture the parts, the tires, and the hours of labor it takes to complete a work order. On the other hand, the trucking supervisors needed a system that could help them pair trucks with trailers, inspect the maintenance history of vehicles, assign drivers and accept transfers.
About The Customer
Blueknight Energy Partners, L.P. is a publicly traded master limited partnership that provides the fundamental midstream services that keep energy flowing throughout the United States. These services include gathering, transporting, terminalling and storing energy commodities. The company's strategically located storage facilities, terminals and pipelines provide customers the flexibility to access multiple receipt and delivery points. The partnership's asset portfolio includes approximately 14.8 million barrels of storage capacity, 920 miles of pipeline, 170 crude oil transports, 130 producer field services trucks, 26 acres of development property in the Cushing Interchange, and 40 liquid asphalt cement terminals and storage facilities. The company has 530 employees and its headquarters is located at 201 NW 10th Suite 200 Oklahoma City, OK 73103 United States.
The Solution
Blueknight Energy Partners implemented multiple builds into the Resco Mobile CRM application. One build was for mechanics working on trucks and another for the trucking supervisors. The mechanics use a single form that captures the parts, the tires, and the hours of labor it takes to complete a work order. At the end of each work order, mechanics inspect the work that's been completed, take pictures confirming that the work has been done, and certify it with a signature. For the trucking supervisors, pairing of trucks with trailers, inspecting the maintenance history of vehicles, assigning drivers and accepting transfers is now all done via iPads. The whole development took 6 months altogether.
Operational Impact
Quantitative Benefit
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