Download PDF
Case Studies > Omnitracs Roadnet, MobileCast + Info Center

Omnitracs Roadnet, MobileCast + Info Center

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Fleet Management Systems (FMS)
  • Sensors - GPS
Applicable Industries
  • Transportation
  • Utilities
Applicable Functions
  • Business Operation
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Wilson Oil, a small heating oil company, faced inefficiencies in their traditional manual methods of routing delivery trucks. The process of printing, bursting, filing, and sequencing stop tickets was time-consuming, especially during the busiest winter days, taking up to three hours. They needed a more efficient system to improve their delivery operations and overall business processes.
About The Customer
Wilson Oil is a small heating oil, air-conditioning, and heating company based in Wallingford, PA. Known for their superior local service, they have a strong focus on customer satisfaction and efficiency. The company serves Southeastern Pennsylvania and has a diverse customer base, including 4,700 HVAC customers and 4,000 heating oil-only customers. They operate 14 service trucks, 4 installation vehicles, and 9 fuel delivery trucks. Wilson Oil has a significant portion of their customers on a monthly payment plan, with the rest paying by delivery. The company is committed to leveraging technology to enhance their operations and customer service.
The Solution
Wilson Oil partnered with Cargas Systems and Omnitracs Roadnet Technologies to implement a virtually paperless system for mapping, routing, tracking, and billing. The solution included Roadnet for efficient routing, MobileCast for real-time tracking of drivers' routes, and Info Center for customer service representatives to provide accurate delivery times. Cargas Energy, designed with the Cargas Solution Builder, integrated these technologies into a seamless platform. The system uses a web-based application for office users and a mobile application for fuel delivery drivers, featuring a touch-sensitive interface with GPS and built-in connections to the trucks' digital meter registers. This setup ensures accurate fuel delivery, real-time price changes, and prevents overfilling. An on-truck billing feature further streamlined operations by eliminating the need for mailing delivery invoices.
Operational Impact
  • The implementation of the new system has made Wilson Oil's operations almost completely paperless, significantly reducing the time and effort required for routing and billing.
  • The Roadnet directions and MobileCast tracking have improved route efficiency and allowed for real-time adjustments in case of emergency deliveries.
  • Customer service representatives can now provide accurate delivery time windows, enhancing customer satisfaction.
Quantitative Benefit
  • Mileage reduced by 2,530 miles (6.2%)
  • Total stops for the most recent heating season dropped by 421 (3.2%)

Related Case Studies.

Contact us

Let's talk!

* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.