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Optimizing customer service with micro supply chains
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Inventory Management Systems
- Functional Applications - Transportation Management Systems (TMS)
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Design-To-Deliver (DTD) faced the challenge of optimizing its supply chain to offer better service levels, faster delivery, more choice, and less inventory while keeping costs down. The complexity of managing orders, distribution, inventory, transport, returns, purchasing, and repairs across multiple regional and central distribution centers made it difficult to visualize and calculate costs quickly. DTD needed a solution to handle these complexities and improve its service to customers like ICP, a leading international computer firm that required timely and accurate delivery of spare parts for maintenance purposes.
About The Customer
Design-To-Deliver (DTD) is a large, international company providing supply-chain and contract-manufacturing services to manufacturers. One of its notable customers is ICP, a leading international computer firm. DTD is responsible for ensuring that spare parts for ICP's computers are available at the right place and time to maintain operational efficiency. This involves not only supplying new products but also managing the repair and collection of defective parts. DTD operates over a hundred regional distribution centers in addition to a central distribution center, making it a key player in the global supply chain and contract manufacturing industry.
The Solution
To address the challenges, DTD partnered with MP Objects (MPO) to implement a multi-enterprise order management platform. This platform allows DTD to work with different micro supply chains, optimizing each order in real-time based on specific requirements, stock availability, transport options, and cost minimization. The MPO platform orchestrates orders end-to-end, enabling DTD to improve reliability and service levels for its clients like ICP. Additionally, the platform provides DTD with opportunities to offer new services to other customers, thereby growing its business and boosting profits. The platform's cloud-based technology helps DTD manage the increasing complexity of modern supply chains, which are becoming longer, more varied, and specialized.
Operational Impact
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