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Owens Corning's Superior Service Delivery through IoT
Technology Category
- Functional Applications - Manufacturing Execution Systems (MES)
- Sensors - Utility Meters
Applicable Industries
- Buildings
- Transportation
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Building Automation & Control
- Supply Chain Visibility
Services
- System Integration
- Training
The Challenge
Owens Corning, a global company with operations in 33 countries, faced a sudden need for additional capacity from its Santa Clara insulation manufacturing plant. The challenge was to find a freight provider that could deliver excellent service and meet the increased demand. The company's logistics operation for its insulation products is more 'just in time' than many realize, with tight delivery windows to distributors who often have installation crews waiting to unload the truck, load their own truck, and take it to the job site for installation. The company needed a solution that could not only meet the increased demand but also integrate seamlessly with its operations and provide superior service to its customers.
About The Customer
Owens Corning is a global company with operations in 33 countries, employing 19,000 people and manufacturing its products at more than 100 locations. The company generated sales of $7.2 billion in 2019 and has been a member of the Fortune 500 for the past 66 years. Owens Corning is a leading company in the building materials industry, responsible for numerous innovations. The company is focused on leaning into the future and seizing new opportunities, with a renewed emphasis on inclusion and diversity, aggressive 2030 sustainability goals, and a growing digitization of its supply chain. Owens Corning is also a leading manufacturer of fiberglass composites used in cars, RVs, ceiling tiles, and wind blades, with its composites business generating revenues of $2 billion in 2019.
The Solution
Owens Corning partnered with Convoy, a digital freight network, to source outbound truckload capacity from its Santa Clara plant. Convoy leveraged its network of continuously vetted carriers to provide superior service for the outbound Santa Clara freight. Through Convoy's power-only program, Owens Corning was able to smooth its facility operations. Convoy serviced outbound Santa Clara freight and picked up more insulation business, delivering to Owens Corning customers, including insulation distributors. Convoy Go's drop trailer pool allowed Owens Corning to use labor more efficiently and smooth its facility operations. Additionally, Convoy's ability to integrate with Owens Corning's visibility solution provider of choice enabled Owens Corning and its customers to track the location of all shipments.
Operational Impact
Quantitative Benefit
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