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Paratransit Software Success: Sandusky Transit
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Sandusky Transit, located in Sandusky, Ohio, operates a fixed route and paratransit system covering all of Erie County. The agency provides approximately 350 demand response trips and 850 fixed route trips daily. The challenge faced by Sandusky Transit was managing the enormity of the area coverage and the increasing ridership. The need for efficient management and monitoring of vehicles on the road, along with real-time updates to trips, was crucial for maintaining a high standard of service. Additionally, there was a growing interest in new technologies to improve service and handle the increasing demand.
About The Customer
Sandusky Transit is a public transportation agency based in Sandusky, Ohio, known for its fixed route and paratransit services. The agency is responsible for providing transportation services across Erie County, including the famous Cedar Point amusement park. Headed by Transit Administrator Marvin Ranaldson, Sandusky Transit handles approximately 350 demand response trips and 850 fixed route trips daily. The agency has been using TripSpark's paratransit software for over 15 years to manage and monitor its fleet, ensuring efficient and reliable service for its riders. The agency is now looking to expand its technology solutions to include fixed route software to create a comprehensive ITS solution for its entire transit system.
The Solution
Sandusky Transit has been using TripSpark's paratransit software for over 15 years to manage and monitor its fleet. The software allows the agency to handle an increasing number of trips while maintaining a high standard of service. The integrated system enables quick trip booking, scheduling, and dispatching, with real-time updates provided by GPS in the vehicles. This allows dispatchers to give riders accurate ETAs, making every trip more dependable and improving rider satisfaction. Due to the success of the paratransit software, Sandusky Transit plans to upgrade and expand its partnership with TripSpark to include fixed route solutions. This will enable the agency to monitor and manage every vehicle on the road, identify issues or inefficiencies before they turn into complaints, and create a complete ITS solution for the entire transit system. The close relationship with TripSpark ensures that the technology solutions continue to meet the unique needs of Sandusky Transit, supporting future growth and improved service delivery.
Operational Impact
Quantitative Benefit
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