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ConEst Software > Case Studies > Personalized Training Services Ensure Smooth Implementation
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Personalized Training Services Ensure Smooth Implementation

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Construction & Infrastructure
  • Electrical Grids
Applicable Functions
  • Procurement
  • Product Research & Development
Use Cases
  • Factory Operations Visibility & Intelligence
  • Predictive Maintenance
Services
  • Training
The Challenge
Westphal & Co., a full-service, family-owned electrical construction company based in Wisconsin, needed to replace its electrical estimating software after its previous vendor was acquired by a company that chose not to support the product. The company launched a rigorous search for new software, led by CEO John Westphal. After participating in demonstrations of ConEst's products and weighing the differences between ConEst and a competing product from Accubid, the decision was made to purchase ConEst's solution. The CEO took a close interest in the process of acquiring and implementing new electrical estimating software, as it is a critical function in the company and the accuracy and usability of the software is a strategic critical tool.
About The Customer
Westphal & Co. is a full-service, family-owned electrical construction company based in Wisconsin. The company was in need of a new electrical estimating software after its previous vendor was acquired by a company that chose not to support the product. The CEO of the company, John Westphal, led the search for the new software. The company has locations in Wisconsin and Iowa and employees working at various job sites. The company has a strict policy about means and methods and procedures and processes and best practices so that everyone uses the same tools and language.
The Solution
ConEst designed and implemented four days of personalized training for Westphal's CEO and a Project Manager to learn the new software and ensure the applications were optimized for the company's existing operations. The training was delivered at ConEst's main office in Manchester, New Hampshire, and was tailored to support existing practices at Westphal Electric. The training allowed Westphal and the Project Manager to set the pace of learning, giving them the choice to skip concepts and operations they were familiar with, but also providing the option to dive more deeply into other features of the software. Upon returning to their head office, the company set up three separate training sessions to introduce the new software to their electrical estimating staff.
Operational Impact
  • Westphal's leadership returned from the training with a comprehensive understanding of their new software.
  • The new estimating software from ConEst was implemented on the company's schedule and has quickly become a trusted and useful tool.
  • The company was able to minimize downtime and ensure all their electrical estimating staff were properly trained by scheduling small group sessions to introduce the new software.

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