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Case Studies > Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Technology Category
  • Functional Applications - Remote Monitoring & Control Systems
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Construction & Infrastructure
  • Professional Service
Applicable Functions
  • Business Operation
  • Facility Management
Use Cases
  • Remote Control
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
The Challenge
An engineering firm specializing in large building construction and soil analysis faced intermittent Internet outages, causing significant disruptions to their operations. The firm relies heavily on email and file transfers, making a stable Internet connection crucial. The outages were so frequent that the Datto Network Appliance's 4G LTE failover couldn't activate, leaving the firm at a standstill. The situation was further complicated when Chris Davis, the Founder & CTO of Polarverse, was out of town at an industry event, making it challenging to address the issue promptly.
About The Customer
Polarverse is a Managed Service Provider (MSP) based in Waterloo, Ontario, offering fully managed IT services and ransomware prevention to small and midsize clients in the healthcare, manufacturing, and retail sectors. Founded by Chris Davis, who has over 30 years of IT industry experience, Polarverse takes a proactive approach to IT management, ensuring that their clients' networks are monitored 24/7 to prevent issues before they become problems. One of their clients is an engineering firm specializing in large building construction and soil analysis, which relies heavily on stable Internet connectivity for their operations.
The Solution
To resolve the Internet outage issue, Chris Davis utilized Datto Managed Power outlets, which allowed him to remotely reboot or shut down any device. From the Datto Partner Portal on his Blackberry Android, Davis logged in and turned off the three DSL modems at the engineering firm's site. This action forced the Datto Network Appliance to switch to its 4G LTE failover mode, providing a reliable and consistent Internet connection. The client was back online within seconds, avoiding what could have been a week-long disruption. The ability to manage the client's site remotely not only solved the immediate problem but also built a stronger trust between Polarverse and the engineering firm.
Operational Impact
  • The engineering firm experienced minimal downtime, thanks to the quick remote intervention by Chris Davis.
  • The use of Datto Managed Power and Network Appliance ensured a reliable and consistent Internet connection.
  • The ability to manage the client's site remotely provided both Polarverse and the client with newfound freedom and trust.
Quantitative Benefit
  • The client avoided a potential week-long disruption, minimizing operational downtime.
  • The remote intervention restored Internet connectivity within seconds.

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