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POLYWOOD Case Study
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Consumer Goods
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Warehouse Automation
Services
- System Integration
The Challenge
POLYWOOD, a company that manufactures outdoor furniture from recycled materials, was experiencing rapid growth and needed a shipping solution that could scale with its expansion. The company was manually processing every order, which was a barrier to growth. The IT department was spending a significant amount of time supporting the team to ensure labels were printing out at the correct times and that user settings were accurate for the numerous systems they were using. POLYWOOD also needed a shipping solution that would integrate seamlessly with Acumatica, their ERP system, and sync order and shipment fulfillment data.
About The Customer
POLYWOOD is a company that was founded in 1990 by two friends who wanted to develop functional furniture that could withstand the test of time, but was also sustainable and beneficial for future generations. They used old milk jugs, detergent bottles and other recyclables to create POLYWOOD lumber, a durable, weather-resistant material that forms the basis for all of the company’s products. POLYWOOD is based in Syracuse, IN, and its outdoor dining furniture, Adirondack chairs, benches, swings, chaise lounges and other products can be found in major retail stores, wholesale clubs and just about everywhere furniture is sold.
The Solution
POLYWOOD implemented ShipHawk, a shipping solution that streamlined its order fulfillment process and scaled batch processing. The warehouse team at POLYWOOD can now assign orders to batches and group them by things like SKU, bin number, created date, or recipient, not just for better organization and visibility, but also to expedite actions on a larger group of orders. ShipHawk's API-based integration enabled smarter decision making and was flexible enough to be used in many workflows of the business, whether it's helping POLYWOOD make smarter decisions about where to manufacture or enabling the company to give the customer better information to make choices about shipping before they even check out the website.
Operational Impact
Quantitative Benefit
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