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Fulcrum > Case Studies > Premier Utility Services: Streamlining Fieldwork Operations with Fulcrum
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Premier Utility Services: Streamlining Fieldwork Operations with Fulcrum

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
  • Oil & Gas
  • Utilities
Applicable Functions
  • Field Services
  • Maintenance
Use Cases
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Premier Utility Services was preparing for a large gas meter inspection and leak detection project in upstate New York. This project involved surveying over 3,300 miles of pipeline and the inspection of over half a million gas meters, which included a scheduling component to facilitate field visits for meters located inside buildings. As they began transitioning their fieldwork operations to the Fulcrum platform, they requested technical support to help facilitate this transition.
About The Customer
Premier Utility Services is a global contractor specializing in energy infrastructure. Since 2001, Premier has strived to become the leading Utility Services Company in the Industry. Its experienced management team is well-versed in all areas of Utility Services, including Damage Prevention, Gas Leak Detection/Inspection, Stray Voltage Detection, Pre-storm and Post-storm Assessment and Vacuum Excavation services. Their highly trained and experienced technicians are supplied with state of the art equipment to perform any utility service needed.
The Solution
Fulcrum staff spent a full day onsite at Premier’s office to review their existing forms and process workflow. They worked together to define a standard process for importing records, filtering the data, scheduling field work, and tracking inspection results. This collaboration also helped accelerate the development of several key features in Fulcrum, including hyperlink functionality. Since Premier was already using CARTO as part of their internal GIS, they took advantage of Fulcrum webhooks to push field data directly to CARTO. Custom dashboard applications were developed using the Carto.js API to give Premier staff and their clients tools for viewing, analyzing, and updating their data.
Operational Impact
  • Streamlined workflow that saves time and money
  • More accurate results that are easily accessible to decision makers
  • All field technicians are equipped with mobile devices capable of retrieving and submitting critical information on the assets they manage
Quantitative Benefit
  • Surveyed over 3,300 miles of pipeline
  • Inspected over half a million gas meters

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