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Private University Ensures Quality Student Experience With NETSCOUT
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Remote Asset Management
- Remote Collaboration
- Remote Control
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
The Challenge
The private university, with campuses spread all over the world, was already undergoing a project to renew their infrastructure and their ability to monitor the network and foundation for applications at their central data center and extending to half-a-dozen other data centers when the COVID-19 pandemic hit. The pandemic resulted in not only their students and faculty working from home, but also their IT staff, making remote monitoring more important than ever. The university's inter-site and intra-site traffic runs on DMVPN tunnels over the public Internet, which were slowing between sites. They had problems determining the exact cause of slowness when their application servers were accessed across data centers. Finally, their Unified Communications & Collaboration installation was having call setup and teardown, and quality problems.
About The Customer
The customer is a private university that has been in operation for over fifty years. It has a faculty of over 2000, educating a student body of nearly 20,000. The university has campuses spread all over the world and offers both undergraduate and graduate degrees. The university has a tradition of providing a serious academic experience for their students, and a professional environment for their staff to instruct and to mentor those students. The university foresaw the re-balancing to more remote learning at first, and then back to more on-campus instruction as the COVID pandemic grew and subsided in various countries. Meeting the needs of a digital learning environment was going to be critical for students to meet the requirements of their class obligations.
The Solution
The university implemented a solution that consists of tapping or spanning traffic with a PFS 5100 Packet Flow Switch which is taking streams from both sides of the firewall, to the data center edge, and from remote locations. Several vSTREAM virtual appliances for collecting traffic and generating Smart Data are deployed within and among their VMware clusters and working with the VMware administrator software. The nGeniusONE software pulls all of the Smart Data from the vSTREAMs into an easy to use, centralized reporting console to provide a service-based monitoring function. The solution also includes the NETSCOUT Visibility-as-a-Service (VaaS) which provides continuous 24/7 monitoring of existing systems. The solution provides visibility and troubleshooting insights into the applications and services that are critical to their back end, on campus and remote instructional operations.
Operational Impact
Quantitative Benefit
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