Process Reengineering for Scalability & Quality Improvement in Government Services

• Cities & Municipalities

The client, a specialized provider of a Premier List of Local Government Officials across 50 states of the US, had a long-standing operational relationship with Datamatics. Despite this, they were facing significant challenges in increasing operational productivity, improving data accuracy, and enabling product expansion without adding new headcount. The client approached Datamatics Consulting wing to seek process consulting to achieve these objectives. The challenge was to identify and rectify the inefficiencies and challenges in the current operations that were hindering productivity and accuracy, and to devise a strategy for product expansion without the need for additional personnel.

The customer is a specialized provider of a Premier List of Local Government Officials. They operate across all 50 states of the US, providing a comprehensive list of over 250,000 local government officials. The client has a long-standing operational relationship with Datamatics, spanning over 10 years. Despite this, they were facing challenges in increasing operational productivity, improving data accuracy, and enabling product expansion. They sought the help of Datamatics Consulting wing to overcome these challenges and achieve their objectives.

Datamatics conducted a detailed examination of the client's processes and carried out stakeholder interviews with both the client and the operations team. This allowed them to gain a deep understanding of the inefficiencies and challenges in the current operations. Based on this understanding, Datamatics provided a set of recommendations to the client. These recommendations included a mix of changes to the process, system simplification, and new technology solutions. A roadmap was also provided, taking into account the ease of implementation, complexity, and order of implementation. Datamatics extended its support to drive and oversee the implementation of these recommendations to successfully realize the targeted gains.

• The implementation of Datamatics' recommendations led to significant improvements in the client's operations. The process simplification and removal of inefficiencies resulted in a 20% improvement in overall productivity. The identification and implementation of key digital solutions and changes led to a 50% increase in data accuracy. Furthermore, the design of a new operating model allowed for a 75% scaling up of operations with only a 10% increase in headcount. This enabled the client to achieve their objective of product expansion without the need for a significant increase in personnel.

• 20% improvement in overall productivity with process simplification and removing inefficiencies.
• 50% increase in accuracy by identifying key digital solutions and changes.
• 75% scaling up of operations by designing a new operating model with only a 10% increase in headcount.