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ProcessMaker Case Study: UNE EPM Telecomunicaciones S.A.
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
The Challenge
UNE is a leading telephone company in Colombia that had many processes running out of control and needed automation. The company was struggling with paper-based processes that were difficult to track and manage. There was also a lack of timely information to improve business performance. The company was using the community version of ProcessMaker, which was not performing optimally for their 60 concurrent users. The company needed a solution to streamline and control their processes, improve performance, and provide the right information at the right time.
About The Customer
UNE EPM Telecomunicaciones S.A. is a leading telephone company located in Pereira, Colombia. The company integrates telecommunication services according to the demands of the commercial sector. With over 600 employees, UNE had more than 50 paper-based processes that were difficult to manage and control. The company was using the community version of ProcessMaker, which was not performing optimally for their 60 concurrent users. The company needed a solution to streamline and control their processes, improve performance, and provide the right information at the right time.
The Solution
UNE decided to upgrade to the enterprise version of ProcessMaker to improve performance for their 60 concurrent users. All the processes were reviewed to ensure that the tools were being used correctly to avoid loss of information. The permissions for supervisors and reassignment were redefined and updated for all users. The upgrade to the enterprise version of ProcessMaker provided UNE with a software-based workflow management tool that increased control and visibility. The improved performance allowed the concurrent users to attend to more cases without any problems.
Operational Impact
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