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Pronto Gym Services: Enhancing Communication and Asset Management with BlueFolder
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
Applicable Industries
- Equipment & Machinery
- Telecommunications
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Asset Lifecycle Management
- Track & Trace of Assets
The Challenge
Pronto Gym Services, a gym equipment repair company, faced a significant challenge in maintaining effective communication with its customers. The company's technicians, while skilled at repairing complex gym machines, often struggled with customer communication, leading to a lack of transparency that could potentially harm the company's reputation. Additionally, Pronto Gym needed a robust tool for asset management. The company had to maintain hundreds of different types of equipment and provide technicians with access to documentation and specifications based on serial numbers. The company president, Ron McDonnel, sought a solution that would simplify communication and asset management, allowing technicians to focus on their core competencies while ensuring customers received the updates they needed.
About The Customer
Pronto Gym Services is a gym equipment repair company founded in 2011 by company president Ron McDonnel. The company provides maintenance and repair services for fitness and gym equipment to commercial clients, including hotels, businesses, schools, and housing communities. Maintenance contracts make up about 75% of the company's business. Pronto Gym has grown consistently since its inception, reaching nearly $1 million in annual revenue, largely due to its loyal customer base. The company is known for its clear, timely communications and its ability to set up and manage an equipment maintenance program tailored to the needs of its clients.
The Solution
Pronto Gym found its solution in BlueFolder’s gym equipment service software. BlueFolder facilitated proactive communication and clear follow-through, setting Pronto Gym apart from its competitors. The software allowed users to set up work order templates, which technicians could fill in with details, making it easy to keep customers informed about the work done, findings, and any safety risks. BlueFolder also provided contract management alerts, notifying Pronto Gym when contracts were about to expire, ensuring a smooth continuation of equipment maintenance. The software was easy to use and customizable, allowing the company to track different data points such as IP addresses for internet-connected gym equipment. BlueFolder’s recurring work orders kept preventative maintenance schedules on track, and its attachments feature simplified warranty work and record-keeping.
Operational Impact
Quantitative Benefit
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