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Quality Staffing of America Inc. Boosts Efficiency and Saves Costs with CEIPAL
Technology Category
- Automation & Control - Human Machine Interface (HMI)
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
- Human Resources
- Quality Assurance
Use Cases
- Demand Planning & Forecasting
- Visual Quality Detection
Services
- System Integration
- Testing & Certification
The Challenge
Quality Staffing of America Inc., a staffing firm specializing in MSP programs for Fortune 500 companies, was facing several challenges with their existing Applicant Tracking System (ATS). Despite having a high conversion rate in the staffing industry, their ATS was working against them throughout the recruitment process. The system had a poor user interface and inefficient workflows, which significantly impacted productivity during busy seasons. The ATS was also underperforming and had subpar customer service, leaving many of the company's complaints unresolved. Additionally, the company was locked into a year-long contract with their ATS provider, preventing them from scaling their recruiting workforce based on demand. The provider also charged for every transaction in the system, adding up to $12,000 to their yearly bill. Lastly, the ATS provider charged for every VMS integration, which was a basic requirement for operating in the MSP space.
About The Customer
Quality Staffing of America, Inc. is a staffing firm that specializes in the temporary placement of administrative, customer service, and professional personnel. The company was founded in 2013 with the specific purpose of serving MSP/VMS contingent staffing programs for Fortune 500 companies. Their processes and technology are designed to optimize serving these programs. Quality Staffing of America Inc. has one of the highest conversion rates in the staffing industry and works with some of the world's largest corporations.
The Solution
In search of a more cost-effective ATS, Quality Staffing of America Inc. switched to CEIPAL. CEIPAL offered an intuitive, customizable interface that improved workflow efficiency by over 50%. The platform also had powerful performance capabilities, reducing tasks that took an hour with the previous provider to mere minutes. CEIPAL also offered 24/7 customer support, ensuring that any questions or issues were promptly addressed. Unlike the previous provider, CEIPAL offered a flexible, month-to-month subscription model, allowing Quality Staffing of America to scale their recruiting workforce as needed. The license price was also 80% less expensive than the previous provider. Furthermore, CEIPAL did not charge for VMS integrations or transactions, and the platform already integrated with over 20 VMS providers at no additional cost.
Operational Impact
Quantitative Benefit
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