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Quick Service Restaurant Franchise Group Improves the Candidate Experience While Freeing Up Managers’ Time
Technology Category
- Analytics & Modeling - Machine Learning
Applicable Industries
- Food & Beverage
Applicable Functions
- Human Resources
Use Cases
- Predictive Replenishment
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
The Challenge
IAG Restaurant Group, operating in the Bay Area, faced fierce competition for hourly employees due to the high cost of living and low unemployment rate in the region. Restaurant managers struggled to recruit talent before candidates were hired for other jobs, resulting in wasted recruitment advertising spend and loss of critical hours by hiring managers. As the company expanded its corporate catering accounts, hiring employees to support the additional business became increasingly challenging.
About The Customer
IAG Restaurant Group operates three of the top 10 fastest-growing Jersey Mike’s Subs franchise restaurants in the Bay Area. The company has grown by providing catering services to employees of some of Silicon Valley’s largest technology companies. The high cost of living and low unemployment rate in the region make it difficult to attract and retain hourly employees. The company is led by President Jeff Henderson, who partnered with Paradox to improve the recruiting process.
The Solution
To address the recruitment challenges, IAG Restaurant Group introduced Olivia, an AI recruiting assistant developed by Paradox. Olivia Capture and Olivia Scheduling were implemented to streamline the recruitment process. Olivia quickly captures and screens candidates, then alerts the appropriate hiring manager to schedule interviews. The use of text-based communication allows hiring managers to manage candidate interactions conveniently from their mobile devices. This approach has significantly increased interview show rates and reduced the time managers spend on recruitment tasks.
Operational Impact
Quantitative Benefit
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