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AssetWorks > Case Studies > Realizing Tangible ROI in Tough Economic Times
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Realizing Tangible ROI in Tough Economic Times

Technology Category
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Education
Applicable Functions
  • Facility Management
  • Maintenance
Use Cases
  • Building Automation & Control
  • Inventory Management
  • Predictive Maintenance
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
California State University, Fresno, was facing significant challenges due to a budget crisis in the State of California. The university's maintenance management system, known as the Maintenance Management System (MMS), was outdated and could no longer support the school's evolving needs. The university needed a system that could provide online access to facilities records, up-to-date information, and the ability to put real figures behind key business assumptions. The university was also looking for ways to run lean while preserving service quality amidst budget cuts and growing service needs.
About The Customer
California State University, Fresno, also known as Fresno State, is a part of the California State University System. It is located in California’s Central Valley and is integral to the state’s fifth largest metropolitan area. Founded in 1911, Fresno State has evolved from a humble teachers college to a modern, world-class institution of higher education comprised of eight colleges and schools. The university spans 1,399 acres, including a 388-acre main campus, and serves 22,000 students with a staff of 2,000 employees.
The Solution
Fresno State implemented AiM from AssetWorks to address its challenges. The university targeted several pain points for remediation, including improving work management processes, automating billing, integrating with the university’s PeopleSoft ERP system of record, improving inventory control, and implementing a bulletproof purchasing system. AiM was also used to provide complete transparency to detailed financial data. The university also implemented AiM iDesk for iOS, a mobile solution that allowed Plant Operations to almost eliminate the need for a full-time data entry clerk. AiM was also used to track and manage preventive maintenance, inventory control, and green improvements like HVAC upgrades in older buildings.
Operational Impact
  • Fresno State has witnessed a 20% increase in billable services year/year, even with fewer personnel and an overall decrease in service requests.
  • The university has been able to reduce paperwork significantly with the use of AiM iDesk, increasing data accuracy two-fold.
  • The university has been able to pinpoint areas of inefficiency and make improvements in areas such as preventive maintenance and inventory control.
Quantitative Benefit
  • Revenues have increased even as less work was being performed. Billable services jumped nearly $100,000 in the first year, nearly doubled in the second year, and reached over a half million dollars by year three, up from $189,000 in year one.
  • 70% of calls to the work control center have been eliminated, because students and faculty can access AiM on the Web, enter requests, and obtain a tracking number.
  • Inventory carrying costs have declined.

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