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Reduce Lead Time and Fix Inbound Roaming Issues within 5 Minutes
Technology Category
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Telecommunications
Applicable Functions
- Business Operation
Services
- System Integration
The Challenge
Network operators must have precise visibility into subscriber roaming performance issues for home and partnered network elements in order to proactively assess performance. In one market at 3:00 a.m. local time, a large US service provider detected traffic failures for 100% of inbound roaming subscribers. The challenge was to quickly identify the scope, impact, and root cause of the issue.
About The Customer
The customer in this case study is a large US service provider in the telecommunications industry. The company operates a network that serves a large number of subscribers. The company's network operations team is responsible for monitoring the network and ensuring that it operates efficiently and effectively. The team uses a variety of tools and technologies to monitor network performance and identify any issues that may arise. In this particular case, the team was faced with a significant challenge when they detected traffic failures for all inbound roaming subscribers in one market.
The Solution
The solution to this challenge was the implementation of NETSCOUT’S nGeniusONE solution. The Network Operations Team applied proactive monitoring to set up automatic alarming of events for early detection of traffic failures. Using the details in the alarm messages, the team was able to fix all inbound roaming issues within 5 minutes. The nGeniusONE solution provided near-real time alarms to proactively detect events, provided evidence via specific error messages with a clear path to root cause, and provided technical support to propel and improve analysis.
Operational Impact
Quantitative Benefit
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