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Ncontracts > Case Studies > Relieving an ERM Headache: CBC FCU Replaces Multiple Tools (and hours of Administrative Work) with Ncontracts’ ERM Suite
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Relieving an ERM Headache: CBC FCU Replaces Multiple Tools (and hours of Administrative Work) with Ncontracts’ ERM Suite

Technology Category
  • Analytics & Modeling - Process Analytics
  • Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Maintenance
  • Process Control & Optimization
Services
  • Data Science Services
  • System Integration
The Challenge
CBC Federal Credit Union was using multiple systems for vendor management, risk management, business continuity, and audit. This resulted in a managerial and administrative headache for the vice president of enterprise risk management and his staff. Each month, they would spend hours on reporting, trying to get a clear picture of risk by adding together all the pieces. They would generate reports from their vendor management platform and risk management platform, take audit findings from their audit platform, and then try to figure out how to connect the dots of these systems. They would then make their own reports on Excel spreadsheets and Word templates.
About The Customer
CBC Federal Credit Union is a financial institution with $500 million in assets. It is located in Ventura County, California. The credit union was facing challenges in viewing risk holistically, compiling and analyzing data in one place, and spending hours cobbling together platform results. They were also dealing with a poor user experience and the hassle of tracking too many logins, passwords, and systems.
The Solution
CBC FCU found a solution with Ncontracts’ suite of products, including Nvendor with services, Nrisk, Ncontinuity, and Ncyber. With Ncontracts, data entered into one area is imported into other modules for seamless reporting, providing 360-degree views of risk throughout the enterprise with the push of a few buttons. For example, findings and vendor issues are automatically put into risk assessments. Mandatory risk assessments like the Bank Secrecy Act are built into the system, creating subcategorized risk assessments useful to both the examiners and the compliance department. Automated reminders make it easy to keep staff on task, with staff able to access the system and enter data with a single click of an email link.
Operational Impact
  • CBC FCU is better prepared to navigate shifting economic and regulatory conditions thanks to key performance indicators that help the credit union determine where it wants to go and how it will get there.
  • Administrative work reduced dramatically. Rademaker no longer has to constantly remind and cajole staff to work on risk assessments.
  • Make updates without logging in. Rather than remember a variety of passwords and systems, staff can simply click on an email notification to enter data—even participants who aren’t in the system like auditors.
Quantitative Benefit
  • Time Spent on Report Generation Before Ncontracts: 3 hours a month spent on report generation. With Ncontracts: 15 minutes a month spent on report generation.
  • Save on cost of one full-time employee. Outsourcing onerous vendor due diligence document collection and analysis eliminates the need for an additional employee.

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