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LogicMonitor > Case Studies > Retune Reduces Customer Onboarding Time From 80 Hours to 1 Hour With LogicMonitor

Retune Reduces Customer Onboarding Time From 80 Hours to 1 Hour With LogicMonitor

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance
Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

The Challenge

Retune, a leading IT company in Sweden, was facing challenges with its previous monitoring tool that was not suitable for Managed Service Providers. The tool required eight servers for monitoring and the process of onboarding new customers was slow and cumbersome. The tool was also generating too many alerts and integration was difficult. Moreover, the tool was not scalable enough to keep up with Retune's growth. The company was in need of a more efficient and scalable solution that could provide a single pane of glass monitoring platform.

About The Customer

Retune is one of the leading IT companies in Sweden. The company offers expertise in cloud services, IT infrastructure, and consulting to both national and global companies. Since 2011, Retune has been focusing on elevating its customers with the latest technologies and creating a cost-effective IT environment with a low on-premise footprint. The company has 70 employees and serves a wide range of industries. Retune's main goal is to provide its customers with efficient and scalable IT solutions that can help them grow their businesses.

The Solution

After assessing several top monitoring platforms, Retune decided to implement the LogicMonitor platform. LogicMonitor is a cloud-based monitoring platform that aligns with Retune's strategy to lower its customers' on-premise footprint, make their environment more effective, and lower their costs through the cloud. The platform provides a single pane of glass that offers visibility for its customers. Retune was attracted to LogicMonitor's ability to allow customers to see everything in one place and access their own dashboards. Retune also built an automatic deployment system and used Dell hardware to build an appliance for the collectors, which significantly reduced the implementation time.

Operational Impact

Retune was able to automate many of its workflows, including invoicing which is now one hundred percent automated and the data is sent straight into the ERP system.
Maintenance and administration times have decreased substantially, with administration time reduced by seventy percent and maintenance reduced by ninety percent.
Retune has improved its bottom line and go-to-market strategy by automating workflows and building everything associated with LogicMonitor in a highly scalable way.

Quantitative Benefit