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Revamping BHPI's Digital Presence: A Case Study on IoT Implementation
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Healthcare & Hospitals
- Marine & Shipping
Applicable Functions
- Product Research & Development
Use Cases
- Inventory Management
- Personnel Tracking & Monitoring
Services
- System Integration
The Challenge
BHPI, a nonprofit Managed Behavioral Healthcare Organization (MBHO) based in Detroit, was facing significant challenges with their existing Content Management System (CMS). They found it to be clunky, outdated, and poorly designed, which was not representative of their brand. The organization also required a platform that could support child portals and dynamic content, enabling secure portals integrated with their Active Directory. This would allow them to control the content displayed for specific members and providers. Furthermore, they wanted to update the overall look and feel of their site, including all graphics, to better represent their identity and brand.
About The Customer
BHPI, established in 2002 and headquartered in Detroit, is a nonprofit Managed Behavioral Healthcare Organization (MBHO). The organization offers expert behavioral care management, medical coordination, and chronic behavioral condition management. BHPI is fully accredited through NCQA as a MBHO, and CARF as a Behavioral Health Business Network. The organization provides collaborative solutions by building strong partnerships with health plans, health systems, community mental health organizations, and employer groups. BHPI is committed to making behavioral and physical healthcare integration a reality by utilizing Healthcare Engagement Teams to 'surround' patients with care.
The Solution
Clarity, the solution provider, chose the DNN platform to address BHPI's challenges. The DNN platform inherently supports child portals and dynamic content, making it an ideal choice. Clarity then developed a custom module to provide Single Sign-On (SSO) integrated with BHPI's Active Directory server. This allowed for seamless access control and content management for different members and providers. Additionally, Clarity built a custom Provider Finder with advanced search capabilities, enhancing the user experience. The design was revamped to be clean, fresh, and mobile-responsive, reflecting BHPI's up-to-date branding. Clarity also replicated and modified two additional child portals, resulting in a total of three sites: a public-facing site, an employee portal, and a provider portal. Finally, Clarity trained the BHPI team on DNN, enabling them to easily maintain and update their portals.
Operational Impact
Quantitative Benefit
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