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Revamping Change Order Process: A Beacon Homes Case Study
Applicable Industries
- Cement
- Equipment & Machinery
Applicable Functions
- Procurement
Use Cases
- Time Sensitive Networking
The Challenge
Beacon Homes, a custom home building company based in Alberta, Canada, was facing challenges with its change order process. The company, which builds five to seven custom homes a year and handles several renovation projects, was struggling with tracking and communicating decisions made on the jobsite. The owner, Courtenay Whitehouse, found that costs incurred during a build were not properly accounted for, leading to significant financial losses. Small charges that were not tracked would accumulate, resulting in a substantial impact on the project’s bottom line. Courtenay was seeking a solution that would allow him to capture costs in real-time and not have to rely on his memory for tracking expenses.
About The Customer
Beacon Homes is a custom home building company based in Alberta, Canada. The company, which consists of a team of two, builds five to seven custom homes a year and also handles a handful of renovation projects. The company is owned and founded by Courtenay Whitehouse, who is responsible for a majority of the company's sales. Beacon Homes prides itself on its level of productivity, which is achieved through effective deployment of subcontractors across the business. The company is always looking for ways to improve its processes and increase efficiency, which led to the adoption of CoConstruct's change order process.
The Solution
The solution came in the form of CoConstruct’s change order process. This tool was introduced to Courtenay by a former subcontractor who had used it while working for another builder. Courtenay found that CoConstruct made it easy to handle changes in the moment and get quick sign-offs, eliminating any ambiguity. The tool also eliminated the need for Courtenay to walk his clients through a list of pricing updates from change orders for final approvals. Instead, clients could see all the changes they had approved in CoConstruct and the resulting price differences. This led to increased profits for Beacon Homes and fewer uncomfortable pricing conversations. In addition to improving the change order process, CoConstruct also enhanced Beacon Homes' overall operating process with its templates, which made it easier to navigate through and price out projects.
Operational Impact
Quantitative Benefit
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