Download PDF
Revamping Delivery Operations in Health, Beauty and Cosmetics Sector
Technology Category
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Inventory Management
- Last Mile Delivery
The Challenge
The retailer, a premier ethical brand in the UK's health, beauty, and cosmetics sector, was grappling with several challenges. Firstly, they were dissatisfied with their existing delivery management supplier due to long support times and frustrating communications, which strained their relationship. Secondly, the retailer was keen on realizing operational efficiencies and wanted to be agile enough to act on any improvement and optimization opportunities that arose. However, these opportunities remained unexplored due to the limitations of their delivery operations. Lastly, the retailer was striving to meet and exceed rising customer expectations in a world of constant change. They aimed to provide a flawless delivery experience, which was a challenge given the constant need to innovate and improve in the final mile of delivery.
About The Customer
The customer is a premier ethical brand in the UK's health, beauty, and cosmetics sector. They are one of the UK's longest-running retailers, operating in 50 countries around the world with nearly 1000 store estates and a strong ecommerce presence. The retailer ships over a million parcels to satisfied customers every year. As an ambitious and fast-moving organization, they are always looking for ways to improve their operations and meet rising customer expectations. They strive to provide a flawless delivery experience and are keen on exploring opportunities for operational efficiencies.
The Solution
The retailer turned to Sorted for a solution. They used Sorted's 'Ship' to access multiple carriers through a single integration, which helped them save costs through shipping rules and generate carrier-compatible labels. This solution was instrumental in meeting customer promises. With trustworthy systems in place, the retailer was able to take new propositions to market, as seen with their recent product and service expansion. Sorted provided proactive updates about product and carrier changes, which benefited the retailer by providing an exciting roadmap for future planning. The retailer also experienced improved support, reliability, and confidence as Sorted worked closely with them to ensure customer service channels and response times were agreed upon in advance.
Operational Impact
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”
