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Revamping Operations and Enhancing Customer Satisfaction: G Jassal All Trades' Journey with Commusoft
Applicable Functions
- Field Services
Services
- System Integration
The Challenge
G Jassal All Trades, a multi-trades field service business based in Glasgow, Scotland, was grappling with a disjointed and chaotic daily workflow. The company, which offers a variety of services to its customers, was finding it challenging to balance its various services and meet customer expectations. The lack of a streamlined system was affecting the company's productivity and its ability to deliver exceptional customer care. The company's director, Gurminder Jassal, described the situation as a 'jumbled mess'. The challenge was not just about organizing tasks but also about distinguishing services easily, given the multi-trade nature of the business.
About The Customer
G Jassal All Trades is a multi-trades field service business based in Glasgow, Scotland. The company, which is located in Glasgow's West End, offers a variety of services to its customers. The company is committed to delivering exceptional customer care and providing unparalleled services. The company is led by Director Gurminder Jassal, who has been instrumental in implementing changes to improve the company's operations and customer service. The company has a team of more than 10 employees and also offers tiered service plans for customers with their Homecare packages.
The Solution
The company decided to implement Commusoft's Customer Journey plan in 2017 to revamp its daily operations. The transition from a chaotic workflow to a streamlined digital system was intimidating but necessary. With Commusoft, G Jassal All Trades was able to organize their tasks and distinguish their services more effectively. The company also focused on enhancing customer satisfaction by providing full transparency, availability, and service. Commusoft's system provided advanced warnings about when a customer would need a service, enabling the company to be proactive. In addition to this, G Jassal All Trades also started offering tiered service plans for customers with their Homecare packages.
Operational Impact
Quantitative Benefit
