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Revitalizing Benenden Health's Asset Management with Asset Bank

Technology Category
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
  • Finance & Insurance
  • Healthcare & Hospitals
Use Cases
  • Asset Health Management (AHM)
  • Asset Lifecycle Management
Services
  • System Integration
  • Training
The Challenge
Benenden Health, a not-for-profit private healthcare provider, had invested in Asset Bank for managing their 11,000 assets. However, over time, as the company expanded and team members changed, the system became more of an archive than a functional tool. The lack of defined access to folders led to a disorganized and confusing system, causing employees to resort to the network drive for storage and retrieval. The brand team recognized the potential of Asset Bank as a valuable tool if given a much-needed overhaul to make it more manageable and user-friendly. The challenge was to ensure that Benenden Health was getting a return on their investment with Asset Bank and to maximize its potential.
About The Customer
Benenden Health is a not-for-profit private healthcare provider based in York, UK. Founded in 1905, the organization was initially set up to help postal workers fund treatment for tuberculosis. Despite its growth and expansion over the years, Benenden Health has remained true to its roots, offering access to private healthcare at an affordable cost to all its members. The organization has a vast number of assets, with 11,000 in their Asset Bank alone, and the platform is used across multiple teams within the business.
The Solution
The solution was an Asset Bank Health Check, an eight-hour process broken into smaller sessions. The customer success manager worked with the team to delve into their Asset Bank, focusing on areas such as folder structures, user experience, and approval workflows. The Health Check resulted in a roadmap for improvement and recommendations for next steps. The brand team chose to focus on organizational groups, folder structures, varying levels of access by group/individuals, and auto-tagging. They also aimed to tidy up the system and ensure old assets were moved into the archive. The customer success manager set up bespoke team folders, enabling team members to automatically access their own departments' folders upon login. The Health Check also introduced bulk uploading and auto-tagging, significantly reducing the time spent on uploading assets. Post Health Check, the team conducted engaging training sessions to ensure the rest of the company was utilizing Asset Bank effectively.
Operational Impact
  • The Asset Bank Health Check led to a revitalized system that is now more manageable and user-friendly. The brand team has created an up-to-date brand hub for each of their teams, which they can control. The introduction of bulk uploading and auto-tagging has made the process of uploading assets more efficient. The training sessions conducted post Health Check have ensured that the rest of the company is effectively using Asset Bank. The brand team is very satisfied with the results of the Health Check and has plans to further utilize Asset Bank in the future. They have also shared tips for using Asset Bank effectively, including setting the folder structure from the start and regularly auditing the Asset Bank.
Quantitative Benefit
  • Reduced time spent on uploading assets through bulk uploading and auto-tagging
  • Maximized use of paid storage by eliminating unnecessary storage
  • Streamlined access to assets by creating bespoke team folders

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