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Fountain > Case Studies > Revolutionizing Hiring Process: Turas Group's Journey with Fountain
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Revolutionizing Hiring Process: Turas Group's Journey with Fountain

Applicable Functions
  • Human Resources
  • Procurement
Use Cases
  • Leasing Finance Automation
  • Material Handling Automation
The Challenge
Turas Group, a staffing agency serving franchisees of top 50 restaurant brands, was struggling with managing and communicating with a high volume of candidates across its 20 Chick-fil-A locations. The agency was dealing with the challenge of logging into each franchisee's individual Applicant Tracking System (ATS), extracting applicant information, and manually following up with each candidate. This lack of a centralized system resulted in a slow, inefficient process with no clear visibility. The agency was taking up to 2 weeks to respond to qualified candidates, a time-to-hire that was not ideal for their clients - small franchisees who couldn't afford to have a partially-staffed team.
About The Customer
Turas Group is a staffing agency that works with franchisees of the top 50 restaurant brands, including more than 20 Chick-fil-A franchisee locations. The agency helps these franchisees source, recruit, and hire staff for each of their locations. In August 2018, Turas Group sought to improve their internal hiring process to efficiently and quickly staff all the Chick-fil-A locations they serve. Their main challenge was managing and communicating with a high volume of candidates across all locations, a task that was proving to be inefficient and time-consuming due to the lack of a centralized system.
The Solution
Turas Group partnered with Fountain to implement their hiring software, aiming to automate key recruiting processes. Within two weeks, Turas Group was able to connect each franchisee's ATS to Fountain's software, pulling all applicant data into a single, seamless dashboard. This allowed them to send automated SMS messages to all qualified applicants, ensuring immediate engagement without any manual intervention. With this automation, Turas Group now had a single place to view candidate information for all the Chick-Fil-A locations they served, streamlining their process and increasing efficiency.
Operational Impact
  • The implementation of Fountain's hiring software revolutionized Turas Group's hiring process. The automated processes made it easier for the agency to engage with thousands of candidates at once, helping Chick-fil-A franchisees find the best employees for open positions across all locations. Moreover, it significantly shortened the number of days it took to send an offer - from two weeks down to three days. The agency was able to achieve this with a small hiring team, who could now process almost 1600 applicants per staffing agent. This dramatic increase in efficiency meant that no additional investments were required to expand the team. Now, Turas Group can focus on building upon this foundation and looking at other areas such as improving sourcing methods and creating a superior candidate experience.
Quantitative Benefit
  • Time to implement Fountain reduced to 2 weeks
  • Achieved a 1600:1 Applicant-to-Recruiter Ratio
  • Reduced Time-to-Hire from 2 weeks to 3 days

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