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Via > Case Studies > Revolutionizing Public Transit in Quimper with IoT
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Revolutionizing Public Transit in Quimper with IoT

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
  • Transportation
Use Cases
  • Fleet Management
  • Transportation Simulation
The Challenge
The Quimper region in France was grappling with a variety of mobility challenges. The primary objective was to enhance the quality of service while simultaneously reducing costs. The region was also keen on digitizing their transportation planning tools and customer experience. This was aimed at maximizing operational efficiency with commingled fleets. The region was also looking to launch a joint microtransit/paratransit service in 2021. The challenge was to effectively manage the fleet of 3 microtransit vehicles and 8 paratransit vehicles, and to ensure a seamless and efficient service for the residents of the region.
About The Customer
The customers in this case are the residents of the Quimper region in France. They were in need of efficient and reliable public transit services that could cater to their diverse needs. This included early morning and evening microtransit services, a door-to-door regional paratransit service, and a service for commuting to and from nearby beaches during the summer. The customers were also looking for a digitized transportation planning tool and an enhanced customer experience. The introduction of these services by Via and Keolis greatly improved the public transit system in the region, leading to increased ridership and customer satisfaction.
The Solution
Via partnered with Keolis to address these challenges in the Quimper region. The partnership resulted in the implementation of 5 services, all of which benefited from a commingled fleet. These services included HandiQUB, a door-to-door regional paratransit service, and QUB Mat, an early-morning microtransit service. Additionally, an evening microtransit service called QUB Noz was introduced. A first-mile-last-mile microtransit service was also launched, which transported passengers from two hubs to the nearby suburbs in the evenings. Lastly, a microtransit service was introduced to facilitate people's commute to and from nearby beaches during the summer. The implementation of these services led to a significant increase in ridership on both the paratransit and microtransit services.
Operational Impact
  • The partnership between Via and Keolis resulted in a significant improvement in the operational efficiency of the public transit system in the Quimper region. The introduction of a variety of services tailored to the diverse needs of the residents led to a substantial increase in ridership. The digitization of transportation planning tools and customer experience also contributed to the operational efficiency. The commingling of fleets allowed for better utilization of resources and reduced costs. The high average ride rating indicates a high level of customer satisfaction with the services provided. Overall, the solution implemented by Via and Keolis successfully addressed the mobility challenges in the Quimper region.
Quantitative Benefit
  • 40% growth in paratransit ridership between 2019 and 2022
  • 10x faster service planning
  • 4.8 out of 5 average ride rating

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