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REVShare Overcomes Power Outages and Enhances Communication with RingCentral
Applicable Industries
- Electrical Grids
- Telecommunications
Applicable Functions
- Sales & Marketing
Use Cases
- Edge Computing & Edge Intelligence
Services
- System Integration
The Challenge
REVShare, a national cost-per-action television advertising company, was facing significant challenges with its on-premise phone system. The company, based in Temecula, CA, where temperatures often exceed 100 degrees Fahrenheit, was frequently affected by rolling blackouts. These power outages would shut down the entire office, forcing employees to go home and cutting off all telephone communication with clients and networks for the day. Additionally, the on-premise phone system was outdated and couldn't keep up with the company's needs. Every time REVShare wanted to add new features like call forwarding or a mobile app, it required additional fees. The system was unreliable, often crashing, overheating, and taking up a lot of rack space in the server room.
About The Customer
REVShare is a national cost-per-action television advertising company that was established in 1989. The company does business with over 1,700 national and local-market television stations, cable systems, syndicators, and networks. With 40 employees, REVShare is headquartered in Temecula, CA, and has an office in New York. The company was facing significant challenges with its outdated on-premise phone system, which was unreliable and couldn't keep up with the company's needs. The system was particularly problematic during the frequent power outages in Temecula, which would cut off all telephone communication for the day.
The Solution
In search of a more reliable and cost-effective solution, REVShare turned to RingCentral. The company was looking to eliminate the upfront cost of a new on-premise phone system, which was quoted at $60,000, in addition to their $3,000 monthly phone bill. After a successful trial period with RingCentral, REVShare transferred everyone onto the new system. The onboarding process was simple and straightforward, with RingCentral providing assistance with the porting process. The new system empowered employees, allowing them to make changes by themselves using the RingCentral app. This saved the IT team several hours each week and simplified the overall process. Furthermore, the new system provided a solution to the power outage problem. Employees could now forward their calls to their cell phones or homes, ensuring uninterrupted communication even during blackouts.
Operational Impact
Quantitative Benefit
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