RingCentral Enhances Olympia Management’s Remote Office Oversight While Reducing Costs

• Buildings
• Telecommunications

• Inventory Management

• System Integration

Olympia Management, Inc. (OMI) is a company that manages over 90 property complexes across seven states in the southeast. The company was initially using an on-premise PBX for telephone service in its main office, shared with its sister company, Olympia Construction. The 90+ property managers of OMI purchased residential phone service for their offices, each equipped with two lines, one for phone and one for fax. However, the PBX provider was going out of business, and OMI director, Alex Beaver, saw this as a temporary arrangement. He was aware that he could save the company money by consolidating on a single unified communications as a service (UCaaS) solution that could be used company-wide. The challenge was to find a UCaaS system that could integrate with Google, support mobile workers, and provide advanced phone functions at a lower cost.

Olympia Management, Inc. (OMI) is a company that provides top-quality living conditions, excellent management, compassionate interaction with tenants, and consistent security to meet the needs of the affordable housing community. Founded in 2014 and headquartered in Albertville, AL, OMI has over 150 employees. The company manages more than 90 property complexes located in seven states throughout the southeast, including Alabama, Georgia, Kentucky, Tennessee, Louisiana, Mississippi, and South Carolina. OMI is committed to controlling expenses to keep their properties affordable, as revenues can't really increase in their business.

OMI chose RingCentral as their UCaaS solution as it met all their requirements while delivering advanced communications functionality at a significantly lower price than what OMI was previously paying. Beaver was able to replace each remote office’s two phone lines with one RingCentral phone that handles both phone and fax. Since the remote offices already had internet access, the company saw a savings of 66% to 80% on the cost of the remote offices’ phone service. Consolidating on RingCentral also meant writing one monthly check to pay for phone service, instead of 90 or more, leading to a significant reduction in administrative effort and cost. RingCentral also provided OMI with increased control over the system, enhanced communication functionality for property managers in remote offices, and better visibility into operations in the remote offices.

• The implementation of RingCentral provided several operational benefits to OMI. The company gained more control over their communication system, with the ability to make changes without requiring a laptop or remote access. The increased communication functionality provided by RingCentral allowed property managers in remote offices to communicate and work better. Additionally, RingCentral provided OMI management with better visibility into operations in the remote offices. They could see how many calls were coming in, and all of the managers’ voicemails and whether or not they were checking them, providing more oversight and improving operational efficiency.

• OMI saw a savings of 66% to 80% on the cost of the remote offices’ phone service after implementing RingCentral.
• The company was able to consolidate its phone service payments into one monthly check, instead of 90 or more, significantly reducing administrative effort and cost.
• The implementation of RingCentral led to a significant reduction in the number of phone lines required in each remote office, from two to one.