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Rosnet Enhances SaaS Platform With Embedded Profitability Analytics
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Food & Beverage
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Fleet Management
- Inventory Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- Software Design & Engineering Services
The Challenge
Rosnet, a provider of SaaS-based restaurant management solutions, faced the challenge of helping restaurant operators improve profitability and drive internal efficiencies. They needed to provide accurate data to analyze food costs, labor costs, and many essential service metrics. The company aimed to create a customizable, self-service BI portal that delivers analytics and insights for internal and client use. The challenge was to ensure that the IT team no longer had to spend time creating, modifying, and customizing reports for clients and that restaurants could easily access metrics on operational efficiency and profitability.
About The Customer
ROS Technology Services, Inc. (Rosnet) offers SaaS-based restaurant management solutions. The company serves 150 major restaurant franchises in North America. Rosnet's clients include popular brands such as Houlihan’s, IHOP, Applebee’s, Wendy’s, Panera Bread Co., and others. The company provides user-friendly query and analytics tools, based on Information Builders’ WebFOCUS business intelligence (BI) and analytics solution, which have made Rosnet’s PowerCenter restaurant management system the choice of successful restaurant operators around the world. Rosnet aims to help restaurants manage costs and improve the guest experience by capturing data from inventory, employment, and other back-of-the-house functions.
The Solution
Rosnet used WebFOCUS to create a customizable, self-service BI portal that delivers analytics and insights for internal and client use. The company runs WebFOCUS internally and in an external, software-as-a-service (SaaS) capacity for 20,000 users. PowerCenter’s embedded BI environment includes data visualization capabilities, BI dashboards, and self-service analytics tools for internal and external use. All of the BI assets – including portals, dashboards, reports, and analytics – reside in the cloud without requiring restaurants to install on-premises software or maintain the associated hardware infrastructure. The system tracks essential metrics, such as which server is providing a particular guest experience, when the guest settled the bill, and how long diners were in the establishment – all tied to a satisfaction survey. WebFOCUS parameterized queries return discrete sales, overhead, and labor metrics, so restaurant managers can analyze profitability over designated time periods.
Operational Impact
Quantitative Benefit
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