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RouteSmart Gives the City of Richardson’s BABIC Program a Lift
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Fleet Management
Services
- System Integration
The Challenge
The City of Richardson, Texas, with approximately 100,000 residents, faced inefficiencies in their Brush and Bulky Item Collection (BABIC) program. The routes were manually designed by drivers within assigned grids, leading to imbalances in workloads and inefficient travel paths. This resulted in wasted man-hours, increased fuel consumption, and excessive wear and tear on city vehicles. The city needed a solution to optimize these routes and improve overall efficiency.
About The Customer
The City of Richardson, Texas, is a suburb located just north of Dallas with a population of approximately 100,000 residents. The city offers a free Brush and Bulky Item Collection (BABIC) program under its Public Services department. This program involves the collection of brush items and bulky items like appliances, mattresses, and furniture. The city uses specialized trucks for these collections and delivers the items to composting facilities or recycling centers. The collection routes are dynamic, changing daily based on resident calls, which posed a challenge for efficient route planning.
The Solution
In 2003, the City of Richardson implemented RouteSmart to optimize their BABIC routes. The GIS department collaborated with RouteSmart to build an automated routing system using the city's internal database of customer addresses. RouteSmart's Macro Language was used to feed address information into the system, allowing for automated route creation. Each evening, service calls are processed and sent to RouteSmart, which then generates optimized routes with similar runtimes and efficient sequences. The system provides turn-by-turn directions and detailed route maps for drivers, significantly improving route efficiency and reducing manual workload.
Operational Impact
Quantitative Benefit
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